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Secor Volvo Cars - Service Center

New London, CT

4.8
923 Reviews

923 Reviews of Secor Volvo Cars - Service Center

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July 30, 2020

Excellent Service I arrived early and the place was open and everyone ready to go. They are also be very careful with Covid safety protocols. Thank you, Secor. More

by TIZZYB01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
It was a yearly check up. Don't know the names of people involved.
July 27, 2020

30k service Excellent service as is usual with this dealer. I arrived early for my appointment and was waited upon immediately. My car was taken into the shop a More

by vbellavia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith
July 24, 2020

A Good Experience I was very pleased with the service on my car and the speed with which it was done. Plus I was happy to be able to use some coupons to save some mone More

by MARILYN.GRAHAM108
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurel, Bryan
July 22, 2020

I sent my car to check a Error Key message, I haven’t heard from Secor after 4 days, them when I called them I had to wait another weekend, so they recommend me to junk my car, but before let me go I had More

by JULIO-GRANADOS
Recommend Dealer
No
Employees Worked With
Eric Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Secor Volvo Cars responded

Sorry to learn of your experience.I am aware their were some communication issues between us. Unfortunately due your cars age and 200k+ miles it was not worth the cost of a major electrical repair vs the value of the vehicle. In any event our technician still had to spend time to diagnose the car to determine the extent of repairs required. Please feel free to call me for any additional questions/concerns with your visit.Thanks,Eric Weiss,Parts and Service Director,Secor Volvo Cars,860-442-3232 x103

July 22, 2020

First service done. Oil change and tire rotation at 6800 miles. First oil change was done no charge IAE purchase agreement with the dealer. Friendly personal service. No waiting. More

by WinDaddy
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2020

Front brake rotors This is my 26th with Secor Volvo. I have purchased/serviced 8 Volvos. Sales is second to none. The service is absolutely no nonsense. The vehicle i More

by WILLSPIKE58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2020

A flawless collision repair Worked with John from the collision center who handled all insurance details, coordinated getting the vehicle's 30k service done at the same time, and More

by ChrisDeBen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
July 16, 2020

Great customer service. The New London location was speedy and efficient with taking care of my care. I felt like I was in good hands. More

by kkelly52514
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2020

We purchased a Volvo from Secors. Steve the sales rep was fantastic to work with. He explained everything in great detail and knows exactly what Our needs are. I would not hesitate to recommend Secors and St More

by SGAF6522
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2020

Julie is the best! Took my car in for an oil change. They found a part that was bent. Julie showed me a picture of it an got an estimate to fix it! More

by gramteri5
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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