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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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August 28, 2024

They did a good job. I am very happy with what they did with my car, now it looks like new. More

by David Guirchardo Liranzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2024

Made an appointment for an oil change which they did but when I take my car for an oil change at Gengras in North Haven which I always do they give me a print out of how my brakes look etc.. Secor did nothi More

by jmf371
Service Communication
Recommend Dealer
No
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Secor Volvo Cars responded

We were sorry to learn of your experience. It sounds like you were expecting a more detailed service vs just an oil/filter change .Our on line service menu does highlight what is included in each type of maintenance operation. Again we apologize for the misunderstanding. Please feel free to contact me directly with any questions. Thank you Eric Weiss Parts and Service Director Secor Volvo Cars

August 20, 2024

Very professional and pleasant to deal with. Vehicle was taken promptly and work performed in a reasonable amount of time. More

by rcurrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

I love this dealership. When I came in for service it was easy access and they explained everything they did. It didn’t take very long and I had a nice place to wait. More

by ANGELA.KOZIOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

Great service team. Always professional and responsive to customer needs. I’ve never regretted purchasing a vehicle from Secor. More

by FIVEELGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2024

Very Pleased with this dealership and their employees! Honest and upfront about expected repair costs, and no surprises. IMy new favorite for Volvo Sales & Service.. More

by mywaypete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2024

Waiting room was nice, friendly staff, service was excellent. I would have gone for a test drive if I was asked… More

by JOHNAYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2024

Secor has always provided excellent service to me in both sales and the service department. Steve Plona and eric Weiss are the best!! Thank you! More

by mbuc21554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2024

Professional, courteous service staff. Maintenance was performed efficiently. The service was completed within the timeframe promised. I would highly recommend Secor Volvo for service More

by pscoville0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

Thank you for diagnosing and fixing my car so quickly. Thanks also for washing and vacuuming the car. 🙏 More

by ROZ.CHRISTISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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