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Secor Volvo Cars - Service Center

New London, CT

4.8
923 Reviews

923 Reviews of Secor Volvo Cars - Service Center

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August 10, 2021

Service Manager provided the worst experience we have ever had. Car was returned and did not start. Rude and insulting. Gengras Volvo fixed everything pleasantly. More

by No-More-Secor
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Secor Volvo Cars responded

Sorry to learn of your experience.Please feel free to contact me at 860-442-3232 x103 with more information. Thank you Eric Weiss Parts and Service Director Secor Volvo Cars

August 09, 2021

Please contact regarding the last warranty repair work done on our vehicle. The rear bumper is not installed to factory specs and is popped out on the passenger side. More

by JAYHYDE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
3.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Secor Volvo Cars responded

Thank you for taking my call today we will be happy to check the bumper for you. Eric Weiss Parts and Service Director Secor Volvo Cars

August 08, 2021

Eric Weiss has always been available when i had questions or needed service on my vehicle. He made sure the vehicle was fixed correctly and promptly. More

by Lorianna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The parts guy. He is knowledgeable and helpful
August 08, 2021

Took 2 1/2 hrs for oil change. should have gotten a loaner. After an hour I went to check on status. Was told 45 min. Still took 1 1/2 hrs. More

by rayelmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2021

I called I told Eric Weiss my problem he said no problem and he solved my problem immediately 100% to my satisfaction. Yada yada yada yada to make up the 25 words OK here’s some more wordsYou know I want t More

by JERRY79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2021

Very friendly and helpful staff. The service department was very efficient with the length of time I waited. I enjoyed a nice cold beverage on a very hot day while waiting in the showroom. Compliments of S More

by RETIRED1946
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2021

Very poor customer service everytime I go to Secor Volvo. They make you feel like you are an annoyance to them and don’t make you feel like you didn’t just spent $50,000 there. I wish there was another Volvo More

by LAMARAMBER
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Keith Mattingly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Secor Volvo Cars responded

Sorry to learn of your experience we never want any customer to feel their an annoyance.Please feel free to contact me so I can help resolve any issues. Thank you Eric Weiss Parts and Service Director Secor Volvo Cars

August 02, 2021

This service center is one of the best that I've ever been to. Very personable and clean and organize. Covid questionnaire got to throwaway More

by PTOUCAS1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2021

From owner, Charlie Secor, through head of service, Mr. Weiss, and sales staff this is an incredible operation. Integrity, efficiency and courtesy are hallmarks. We have dealt with Secor Volvo for over 20 More

by HIACYNTH27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2021

Well run by knowledgeable people. Good service department, quick with the job done right the first time. Clean facility with good Covid precautions in place. More

by lynandlou.m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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