Back

Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

Sort by
November 20, 2021

Eric has the “old school” customer service down, which is hard to find anywhere nowadays. Popped in last minute before closing with an issue with my car and he helped out and gave us a loaner with in 15 min. More

by SHELLEY533147
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Secor Volvo Cars responded

Thank you for sharing your story! We are glad to hear that Eric and his team are still on point for the "old school", even though we are incorporating in a whole lot of New School now too. We hope to continue to be your dealer for years to come. Thank you and have a Happy Holiday Season. ~The Secor Team

November 20, 2021

Always feels like WE are putting Secor out - either making an appointment or in person More

by Ct Volvo Owner
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Eric Weiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Secor Volvo Cars responded

We were sorry to learn of your concerns.No customer should ever feel as they are "putting someone out". Please give me a call so I can get more details and help.Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

November 17, 2021

Good service. Timely, virtuous, precise. Nice experience Good service. Timely, virtuous, precise. Nice experience overall. Thank you. No issues or complains. Will come back. More

by srdjan56
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Secor Volvo Cars responded

Thank you for taking the time to share! We appreciate your business and hope to continue earning your business in the future too! ~The Secor Team

November 11, 2021

Great service was processed quickly and work completed well and on time The service person Julie is excellent and very efficient Thanks More

by HAPFALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Secor Volvo Cars responded

Thank you for the great review! ~The Secor Team

November 06, 2021

Very pleased with our sales professional Stephen Plona my wife love's the new XC90! More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Secor Volvo Cars responded

Thank you, Jim! it was our pleasure to deliver you and your wife a great experience with Steven Plona and the Purchase of your New Volvo XC90. Don't forget to take advantage of the first 3 10,000 Service Intervals being complimentary on New Volvo Purchases. We hope to provide you a great experience in our Service Department too. ~The Secor Team

November 04, 2021

Flexible and fast they are very courteous and the facility was clean. Appreciate them accommodating my schedule. More

by brionbonk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Secor Volvo Cars responded

Thank you for the great feedback! We appreciate you taking the time to share the story of your visit. ~The Secor Team

October 31, 2021

Attentive and efficient.In and out in record time.Thought it would be 3 hrs but done in just over 1.Yeah! More

by AFSCRANTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Secor Volvo Cars responded

Thank you for sharing the story of your Service visit with us! Please let Eric Weiss, the Service Director, know what we could do to make it a 5-Star Experience next time you are in. We greatly appreciate the opportunity for the feedback to help us constantly improve. ~The Secor Team

October 31, 2021

Always a pleasure to work with and you are certain that it is fixed right They are loaded with information and continually keep you updated More

by SDUCEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Secor Volvo Cars responded

Thank you for the great review! ~The Secor Team

October 28, 2021

Was greeted by an female employee, she was very helpful. Gentleman behind the desk was very professional. He, I believe was the one that took my appointment and ordered the new airbag. All went well. Thank More

by Bobbi Soxs
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana in sales certainly knows her product.
Oct 29, 2021 -

Secor Volvo Cars responded

Thank you for the 5 Star Review! ~The Secor Team

October 23, 2021

Good service extended by friendly and knowledgeable staff. It is always a pleasure to bring our cars In for servicing. More

by Bill1936
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Secor Volvo Cars responded

Thank you for sharing the experience of your service visit! We always appreciate the business and we hope to serve you well in the future too! ~The Secor Team

...
35
...