Back

Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

Sort by
December 19, 2021

Clean. I appreciate being reminded when my car needs service, therefore I make the appointment promptly. More

by JAMSTURMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Secor Volvo Cars responded

Thank you for the 5-Star Review! We greatly appreciate you taking the time to share why you gave us 5-stars. We hope to see you again in the future too! ~The Secor Team

December 17, 2021

Ridiculous wait time to get your car in for problems that are covered under warranty and the same problem occurred repeatedly. Never able to use a loaner vehicle after purchasing a 60k + vehicle. Never will More

by Lovesdogs860
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Weiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Secor Volvo Cars responded

We are very sorry to learn of your experience .As with all businesses today we are dealing with pandemic situations with manpower,parts,oil,etc If you do have a moment we would like to learn more about your situation. Please feel free to give me a call to review. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

Dec 21, 2021 -

Lovesdogs860 responded

There is no reason to discuss this further. I traded in that lemon and bought a new Volvo from Mitchell Volvo of Simsbury. It was the best car buying experience I have ever had. I will never purchase or derive a Volvo at Secor Volvo again.

December 13, 2021

Great place to do business would bring my Volvo back for service anytime waited less than 1 hr More

by Hv443
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2021

Excellent service and extremely helpful staff. I would their service department recommend to anyone for Volvo servicing. More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2021

Well done work in a timely fashion. Car was left and returned in perfect condition More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Dec 13, 2021 -

Secor Volvo Cars responded

Thank you for the great review, Mark! ~The Secor Team

December 08, 2021

Dropped off car the night before and work was completed early as I needed the car by midday. More

by DELIAFOYE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2021

Work done right. Professional and on time. No drama or unexpected outcomes. Appreciate the good experience. More

by WLee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2021

As usual, everything was done proficiently and efficiently! However who ever made up this survey thinks I need more words (15) to say they did a good job. Generator of survey needs to go back to More

by RGWRAIGHT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

Secor Volvo Cars responded

Thank you for leaving us a great review! Unfortunately DealerRater themselves require the wording to make sure that a real person is leaving the message and it is not bot related review ratings. Thank you for being a loyal Service Customer! ~The Secor Team

November 23, 2021

Super service. A reliable and very attentive staff. Trust my car with this dealer. Thanks More

by JILLYFISCHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

Secor Volvo Cars responded

Thank you for making us your trusted dealer. We greatly appreciate your business. We hope that you have a great Holiday Season! ~The Secor Team

November 23, 2021

Terrific service and timely response to my needs. Car was returned washed, desk manager addressed my concerns. Very satisfied More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Nov 26, 2021 -

Secor Volvo Cars responded

Thank you for the great review! ~The Secor Team

...
34
...