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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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January 11, 2022

Great service. My car was done when they said it would be. I would recommend. More

by ptkeating16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Secor Volvo Cars responded

Thank you! ~The Secor Team

January 08, 2022

Great service every time I take my XC90 in (over the last 4 years). We’ll continue to use secor in NL More

by SANDRALEEANNMCGUIRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Secor Volvo Cars responded

Thank you for being a loyal customer. We hope that we can continue to provide you great service on your Volvo XC90. ~The Secor Team

January 07, 2022

I brought my 2011 Volvo in for the check engine light was on. I was charged $156 to hook up a scan tool and tell me the catalytic converter was bad. I asked "how did you determine this". They tell me the sca More

by Dave in Charlestown
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Weiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Secor Volvo Cars responded

We are sorry to learn of your concern about the diagnostic work on your Volvo .As with most newer vehicles, exhaust probes are no longer used for many procedures with emission controls .Our specialized Volvo equipment does let us tell the difference between sensors and the converter. With the current supply issues many items have been on backorders with all types of products. Unfortunately we have no control over this. We do charge for diagnostic work but if you do have us complete repairs that cost would be deducted from the total. We would be happy to do this when the parts become available. In the meantime please feel free to contact me with more specifics so I could better answer your questions. Thank you, Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

January 06, 2022

Provided my wife with a loaner which really helped as I was out of the country. Great service. More

by GREGSYMONDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Secor Volvo Cars responded

Thank you, Sir. We are glad that we were able to accommodate. ~The Secor Team

January 06, 2022

Every time ive been there the service is quick and courteous. i can't say enough good things about Secor Volvo More

by riclunato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Secor Volvo Cars responded

We appreciate the feedback! We hope to see you again for future service too so that we may show you a continuous great experience. ~The Secor Team

Jan 20, 2022 -

riclunato responded

Im going over to Secor on Feb 4 for service.

January 05, 2022

Car was in for new air bag. Prompt service. Vacuumed front floor. Disappointed car wasnt washed but otherwise excellent experience. More

by MRSTURG
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Secor Volvo Cars responded

Thank you for your 5 star rating. Please feel free to stop by on a warmer day and we will be happy to wash your car.

January 05, 2022

Great Experience, nice environment. Friendly atmosphere and staff. In and out, dropped car off and picked up same day. More

by Anon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Secor Volvo Cars responded

Thank you! ~The Secor Team

December 29, 2021

Volvo notified us about a recall. We contacted Secor Volvo Cars of New London and found them very helpfull and their service to be excellent. More

by w.hutton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Secor Volvo Cars responded

Thank you for reviewing your first experience with us. We are always proud to hear that our teams are on-point. We hope to see you in the future for service as well. Have a Happy New Year! ~The Secor Team

December 27, 2021

It is great to speak to the service manager to create a list of service requirements and then have all of them done completely to my satisfaction !! More

by STONEBEAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Secor Volvo Cars responded

Thank you! Eric Weiss certainly is a great manager and we are proud to have him on our team. Thank you again! ~The Secor Team

December 23, 2021

Have done business with them for many years. Service dept. has been very good as are other staff. Using safety precautions at present due to COVID. Would recommend More

by RICHARD.A.GOLDSTEIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Secor Volvo Cars responded

Thank you for taking the time to review us! We look forward to being of service to you in the future! ~The Secor Team

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