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Secor Volvo Cars - Service Center

New London, CT

4.8
997 Reviews

997 Reviews of Secor Volvo Cars - Service Center

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September 01, 2022

Paid over $400 to have car buffed and detailed. Picked up and it was littered with specks of compound. Manager used wd-40 to remove but days later, all the compound is still visible. Very disappoin More

by Jeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Pasternak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Sep 01, 2022 -

Jeep responded

Expected better

September 01, 2022

Excellent service. Got the job done and my R Design rides like new now. Thanks so much More

by emorales214@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2022

Julie is at true professional The other staff are as well I really love Secor. More

by Rdquiv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2022

From the phone call the day before tp the service the next day everyone was wonderful. The problem was dealt with quickly and efficiently. I was very pleased and will not hesitate to return More

by harrypatchell
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2022

Julie from the service department was incredibly personable and a pleasure to work with. I have been rotating three cars in and out of the service department that were overdue for repairs and Julie More

by batoidia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2022

All the staff were very professional and helpful. I’m glad to still have a local source for Saab repairs. More

by MICHAELSTRYKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2022

I have always gotten excellent service from Secor , great service department! I would highly recommend them! More

by jdlarned
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2022

I was very much pleased with the convenient on-line scheduling of service, and frequent reminders as the appointment date approached. Once there, the prompt courteous service, precise cost quote and th More

by M.Mckee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Secor Volvo Cars responded

Thank you so much! It is great to see that our efforts toward a high level of customer satisfaction shows. Our teams work toward constant improvement and growth to better serve our customers. We greatly appreciate the feedback and thank you for you taking the time to share. We hope to be of a equal or higher level of service in the future too. Thank you, again! ~The Secor Volvo Team

August 05, 2022

Great people. Very clean and easy to get to. This is the third car we have serviced at the dealership. More

by SHANEFOBRIEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2022

Would like to have had more discussion regarding the recall in an existing issue I had that I thought was related to the vehicle. The recall involved in replacement of an airbag alarm module and I had a More

by bcso461
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Was never introduced to anyone
Aug 07, 2022 -

Secor Volvo Cars responded

Sorry for any confusion but the current air bag recall involves replacement of the drivers air bag only.If your car has an SRS message that is still on it would require additional diagnostic work.Unfortunately this is not covered under the recall. Please feel free to give me a call to review any additional questions. Thank you Eric Weiss Parts and Service Director Secor Volvo Cars 860 442 3232 x103

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