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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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February 02, 2022

Sales department is fabulous! Service department is the reason I will never go back! Rude and disrespectful More

by ssnurk03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Secor Volvo Cars responded

I am very sorry to learn of your experience. Please feel free to call me so I can look into the situation you encountered. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x 103

February 01, 2022

I was told that it was a no wait visit. About 1/2 hour after I got home, I got a call that my car was ready. I would’ve waited. More

by vmarch53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2022

All was good. Service contact was professional. Comfortable waiting area. Service was timely. Everyone was safe. More

by LINDAVID8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2022

Atentos y cordiales exelente trabajo . Muy gentiles y los recomiendo no se q mas decir More

by Lennise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Phillips
January 27, 2022

Excellent collision center! Coordinated with my insurance company, and did all the paperwork for me. Communicated well to let me know what was going on, and when. Repair done flawlessly. More

by Subie19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
January 26, 2022

The correction of the recall was completed in a very short time . The car was serviced and cleaned during the visit. Secor makes it easy for this two Volvo family. They have treated my 1996 850 with gr More

by SHEARD4243
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2022

Excellent service department, fixed right the 1st time and done on time. Friendly staff, car came back without any greasy fingerprints. you wouldn't even know they worked on the car. More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2022

Recall notice service. Outstanding. On time. Friendly. Why does this survey insist on 15 words, stupid survey. More

by jloyacano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
January 18, 2022

Excellent customer service although I did wait a long time for the vehicle thank to the insurance company More

by SMCONNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Jan 20, 2022 -

Secor Volvo Cars responded

Thank you for the great review despite the insurance companies lack of timeliness. ~The Secor Volvo Team

January 18, 2022

Very comfortable waiting room. Airbag recall only took an hour. Easy to make appointment. Great experience. More

by annetta_williams
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Secor Volvo Cars responded

Thank you for sharing! We are glad that you had a Great Experience and we hope to see you again for future service. ~The Secor Volvo Team

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