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Secor Volvo Cars - Service Center

New London, CT

4.8
997 Reviews

997 Reviews of Secor Volvo Cars - Service Center

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November 05, 2022

Prompt and courteous service. Waiting area was clean and had a nice selection of snacks with coffee. Car wash was an added touch. More

by STONEBEAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2022

Requested service was accomplished on time and at a reasonable price. Good communication with service advisor Kyle. More

by DWS1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
October 23, 2022

Prompt and professional! had an oil change appointment, one hour later I was driving down the road! More

by don.perillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2022

My car was in for initial 10,000 mile checkup. It was done while I waited and finished quicker than I expected. Very satisfied! More

by Jeff
Customer Service
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2022

Terrible communication. Hard to get on the phone. Could not get any definitive answers regarding delayed appointments because everyone from manager to the parts guy “went ho More

by REMYX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Phillips
Oct 24, 2022 -

Secor Volvo Cars responded

Please contact me at your earliest convenience to discuss your lack of satisfaction regarding the service received at Secor Collision Technology. We pride ourselves on the quality of service we provide in both our office and repair shop. I am anxious to discuss with you what concerns occurred in our process and what we can do to regain your trust and prevent similar issues from reoccurring. Thank you Sincerely John Pasternak Manager Secor Collision Technology .

October 19, 2022

Always helpful and technically perfect, Secor Volvo Repair is run courteously and professionally. They are always pleasant to deal with. More

by JABITTL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2022

First oil maintenance service was good experience with booking and no after issues arising. Service personnel were aware of the warranty period and explained timing for next included free service. More

by Nan
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2022

They did a great job and car was ready earlier than expected ! We’ve always had good service here ! More

by JNNAPPER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2022

It was my first time at your dealership. I was very impressed with the check in, the person that check me in was quick and efficient. They had said that it would take an hour or so. I was fi More

by Joan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2022

Done in a timely fashion four is all you get. Time to move on ow. More

by CHARLESMARBURY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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