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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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April 01, 2022

We just had to have a recall taken care of but they were very efficient and on time. More

by CAROL.A.GENTILE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2022

Prompt and good service . .car was clean an care was taken. Drop off was easy and convenient More

by Lhunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2022

Quick efficient service, best around this area, service man finished car ahead of schedule, no questions asked, very happy comfortable clean waiting area. More

by Fred
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2022

Sales staff and service staff are Very courteous and knowledgeable. I would highly recommend Secor to anyone looking to purchase a new automobile. More

by Debemontana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2022

Great experience. Professional and courteous service. Work was completed in a timely manner. Thank you! More

by Erin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn’t receive any employees’ names.
March 22, 2022

Although it took 2 years to get the recall part, once there service was great. More

by TINACZIMM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
3.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
3.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2022

Secor Volvo Cars providers professional and personable care in every department from sales to service to customer service! More

by Connecticut SL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Phillips
March 20, 2022

Great customer service will be back for more service at this location. I was provided with great experience More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
March 03, 2022

misdiagnosed,never looked at what the customer complained of,,threw parts at it $5.500.00 later,,and after it all,,never acknowledged their error…,it was by far the worst experience from a DEALER I’ve ever More

by dmacleod8158
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Mar 04, 2022 -

Secor Volvo Cars responded

We are sorry to learn of your dissatisfaction with the diagnoses on your 2010 XC70.Some issues do compound and mask others. All repairs performed were required to restore the vehicles performance issues. In addition we did work with you on the expense and provided alternate transportation. Please feel free to contact me if you wish to discuss any issues in more detail. Thank you Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

March 03, 2022

Service for a recall was painless. Excellent service. Thank you very much for a job well done. More

by leone.donofrio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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