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Secor Volvo Cars - Service Center

New London, CT

4.8
996 Reviews

996 Reviews of Secor Volvo Cars - Service Center

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March 30, 2023

Outstanding personal and professional service. Very patient and courteous. Waiting area was very pleasant and the coffee was actually great More

by kgee8122
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Secor Volvo Cars responded

Thank you for visiting Secor Volvo Cars! We appreciate the positive feedback and hope we have the opportunity to serve you again in the future. Take care!

March 24, 2023

They are efficient and excellent with their service. Always on time with appointments and accurate time estimates. More

by PATRICIAJ25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Secor Volvo Cars responded

Thank you for the kind feedback, Patricia! We're honored to have you as a Secor Volvo Cars customer and look forward to your next visit!

February 21, 2023

Very helpful service department especially Keith. Always friendly and helpful. Pleasure to deal with him. More

by Aimeetooker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Secor Volvo Cars responded

Keith and the team are glad you had an easy experience! Thank you for trusting Secor Volvo Cars with your car!

January 26, 2023

Very professional and trustworthy people who go out of their way to provide excellent customer care! More

by Salvatore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Secor Volvo Cars responded

This review means so much to us, Salvatore! Thank you for being a loyal Secor Volvo Cars customer!

January 18, 2023

Secor Volvo exceeded my expectations! !! Julie was extremely knowledgeable and professional, as was all of the staff who I encountered. Would 100% use their service department in the futur More

by AnthonyG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Secor , Connor Beverly
Jan 18, 2023 -

Secor Volvo Cars responded

Thank you for your review, Anthony! We're so happy that Julie provided you with an excellent service experience! We appreciate you as a customer and hope you share your experience with friends and family! -Secor Volvo Cars

January 12, 2023

Service was quick and check in was very easy and efficient. Waiting area was comfortable also More

by Oldschool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Secor Volvo Cars responded

Thank you for the wonderful feedback about your recent visit here at Secor Volvo Cars! We hope to see you again in the future. Take care!

January 11, 2023

I brought my vehicle into the body shop on short notice. John and Laura were very helpful and took care of my issue very quickly. More

by zachary.williamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Jan 12, 2023 -

Secor Volvo Cars responded

Thank you for trusting the Secor Volvo Cars team with your vehicle, Zachary! We're happy to hear John & Laura took great care of you and we hope you won't hesitate to reach out if we can be of service again in the future!

January 07, 2023

Needed brakes Was able to get an appointment within two working days after the weekend More

by bob-cath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Secor Volvo Cars responded

We're glad we could help you get your brakes taken care of quickly, Bob! Thank you for coming to Secor Volvo Cars!

December 12, 2022

I called in the morning, for a battery change. They scheduled me for 4 hours later. I was in and out in 45mins. What could be better! Service was pleasant, attentive, and answered my questions. An More

by Winchellkim
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

Secor Volvo Cars responded

Thank you for the kind review! It was our privilege to serve you and we hope we have the opportunity to do so again in the future! - The Secor Volvo Cars Team

December 06, 2022

Service was great, staff (especially Julie) was informative and very helpful when I brought my car in More

by jm2671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Secor Volvo Cars responded

Thank you for the fantastic feedback about your recent visit here at Secor Volvo Cars! Jule & the team appreciate your kind comments and hope to see you again in the future!

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