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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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July 08, 2022

Was not pleased that response to my low oil problem was that car needed a longer dipstick and that I would have to pay for it. Seems to me that is a design flaw and should be corrected at Volvos expense. More

by ajwester19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Secor Volvo Cars responded

Sorry to learn of your concerns. Unfortunately due to your vehicles age and mileage (2013 with 115929 miles) it is well beyond any assistance we can get from the manufacturer .As vehicles get older some additional oil consumption is a normal occurrence. Please feel to contact me with any additional questions. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

July 08, 2022

They were very attentive to my needs, and fixed my car in one day. Originally, they had said it may take a few days. I will definitely bring my Volvo back to Secor. More

by Mitchell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2022

Always responsive to our concerns and needs. Timely and professional service. Friendly and straightforward staff. Secor is truly an excellent dealership. More

by POPKIN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2022

I have always had a great service experience with Keith and the staff at Secor. They are very professional and I have the utmost confidence in their work. More

by JIM@MALLOVEJEWELERS.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2022

Nice folks providing professional care for my Lotus that I love tremendously. Needed oil pan sealed. More

by JNEKOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Secor Volvo Cars responded

We are so glad that we were able to accommodate! Have a great summer! ~The Secor Volvo Team

June 13, 2022

Julie was straightforward and direct. Good customer service and timely responses to my questions and concerns More

by stephmclaughlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Secor Volvo Cars responded

We appreciate the feedback in regard to your service visit with Julie Mei. We are delighted to have her on our team as we continue to grow.

June 12, 2022

I had a great experience at Secor Volvo. Their service specialists were very friendly and helpful! Work was completed quickly and well done. More

by aligoldstein93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2022

Good service. Very helpful people. Did what they could for my old rust bucket. Will use them again. More

by FishersIslandBaja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Jun 09, 2022 -

Secor Volvo Cars responded

Thank you for taking the time to review your experience with us, we greatly appreciate it. ~The Secor Team

June 02, 2022

you guys are very professional I was very impressed how fast the workout done and I would highly recommend this dealership to all my friends. More

by onewoodale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Secor Volvo Cars responded

Thank you so much! We strive to be the dealer that people recommend to friends and family and it makes us proud to hear that we are effectively working towards that goal! ~The Secor Team

June 01, 2022

Service was done properly and in a timely manner. All staff was courteous and friendly More

by CBOTCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Jun 09, 2022 -

Secor Volvo Cars responded

We appreciate the time it took to review your experience with us. We hope to provide the same level of service in the future as well. ~The Secor Team

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