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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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August 26, 2022

All the staff were very professional and helpful. I’m glad to still have a local source for Saab repairs. More

by MICHAELSTRYKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2022

I have always gotten excellent service from Secor , great service department! I would highly recommend them! More

by jdlarned
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2022

I was very much pleased with the convenient on-line scheduling of service, and frequent reminders as the appointment date approached. Once there, the prompt courteous service, precise cost quote and th More

by M.Mckee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Secor Volvo Cars responded

Thank you so much! It is great to see that our efforts toward a high level of customer satisfaction shows. Our teams work toward constant improvement and growth to better serve our customers. We greatly appreciate the feedback and thank you for you taking the time to share. We hope to be of a equal or higher level of service in the future too. Thank you, again! ~The Secor Volvo Team

August 05, 2022

Would like to have had more discussion regarding the recall in an existing issue I had that I thought was related to the vehicle. The recall involved in replacement of an airbag alarm module and I had a More

by bcso461
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Was never introduced to anyone
Aug 07, 2022 -

Secor Volvo Cars responded

Sorry for any confusion but the current air bag recall involves replacement of the drivers air bag only.If your car has an SRS message that is still on it would require additional diagnostic work.Unfortunately this is not covered under the recall. Please feel free to give me a call to review any additional questions. Thank you Eric Weiss Parts and Service Director Secor Volvo Cars 860 442 3232 x103

August 05, 2022

Great people. Very clean and easy to get to. This is the third car we have serviced at the dealership. More

by SHANEFOBRIEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2022

Having our Volvos serviced at Secor is always a 'frictionless' experience. Communications are on point. The back of the house (the mechanics) have their 'stuff' together. We always feel that our ca More

by hilltopper120
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2022

They try their best to accommodate us. Even if we just drive in the service bay without an appointment More

by TROPYBRIONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2022

THE SERVICE DEPARTMENT WAS PARTICULARLY ACCOMMODATING TO OUR SITUATION. ALTHOUGH OUR SERVICE APPOINTMENT WAS STILL A WEEK AND A HALF IN THE FUTURE, ERIC ALLOWED US TO BRING OUR VOLVO IN EARLY ON THE OFT CH More

by tao1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

tao1 responded

OK

July 27, 2022

Once again, prompt and efficient service maintaining our Volvo XC-60...even taking care of the rattle I was concerned about !...Thanks ! More

by SJDANNA
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2022

Everyone I dealt with was very nice and helpful. My car came back fully repaired, and looking splendid - inside and out. More

by Critterbo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Jul 26, 2022 -

Secor Volvo Cars responded

Thank you for taking the time to review our Certified Subaru Auto Body Shop! We greatly appreciate the feedback. ~The Secor Team

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