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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews
Call Service Center (860) 442-3232

922 Reviews of Secor Volvo Cars - Service Center

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November 13, 2022

The service director, Eric Weiss, has been superb in helping us deal with several CPO issues. Secor Volvo Cars should be proud to have him in this position as he is knowledgeable and very helpful. Wit More

by dgfitton6
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2022 -

dgfitton6 responded

Again, Eric is a star performer

Nov 15, 2022 -

Secor Volvo Cars responded

Thank you for sharing this feedback with us! We're certainly lucky to have Eric on our team and we'll be sure to let him know how much you appreciate his dedicated service. Please don't hesitate to reach out if we can be of assistance again in the future! - The Secor Volvo Cars Team

November 12, 2022

I’ve been coming to Secor for 30 years. The entire dealership is second to none! Sales, parts and service is all excellent! More

by michelle.bravi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Plona
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Nov 15, 2022 -

Secor Volvo Cars responded

We couldn't be happier to have you in the Secor Volvo Cars family, Michelle! Thank you for taking the time to leave us your kind five-star review! We'll see you next time!

November 07, 2022

Courteous, on time & a beautiful clean car at pickup, what more can you ask for!! More

by GAYGALLAGHERHERGLP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 06, 2022

Excellent communication and would recommend this service center to others. Easy drop off and pickup. More

by JSPROUL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 05, 2022

Prompt and courteous service. Waiting area was clean and had a nice selection of snacks with coffee. Car wash was an added touch. More

by STONEBEAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 05, 2022

Easy check in. Easy check out. No question or issues with service plan purchases at another dealer. More

by phillipgwalters
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 28, 2022

Requested service was accomplished on time and at a reasonable price. Good communication with service advisor Kyle. More

by DWS1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
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October 23, 2022

Prompt and professional! had an oil change appointment, one hour later I was driving down the road! More

by don.perillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 22, 2022

My car was in for initial 10,000 mile checkup. It was done while I waited and finished quicker than I expected. Very satisfied! More

by Jeff
Customer Service
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 21, 2022

Terrible communication. Hard to get on the phone. Could not get any definitive answers regarding delayed appointments because everyone from manager to the parts guy “went ho More

by REMYX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Laura Phillips
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Oct 24, 2022 -

Secor Volvo Cars responded

Please contact me at your earliest convenience to discuss your lack of satisfaction regarding the service received at Secor Collision Technology. We pride ourselves on the quality of service we provide in both our office and repair shop. I am anxious to discuss with you what concerns occurred in our process and what we can do to regain your trust and prevent similar issues from reoccurring. Thank you Sincerely John Pasternak Manager Secor Collision Technology .

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