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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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January 18, 2023

Secor Volvo exceeded my expectations! !! Julie was extremely knowledgeable and professional, as was all of the staff who I encountered. Would 100% use their service department in the futur More

by AnthonyG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Secor , Connor Beverly
Jan 18, 2023 -

Secor Volvo Cars responded

Thank you for your review, Anthony! We're so happy that Julie provided you with an excellent service experience! We appreciate you as a customer and hope you share your experience with friends and family! -Secor Volvo Cars

January 12, 2023

Service was quick and check in was very easy and efficient. Waiting area was comfortable also More

by Oldschool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Secor Volvo Cars responded

Thank you for the wonderful feedback about your recent visit here at Secor Volvo Cars! We hope to see you again in the future. Take care!

January 11, 2023

I brought my vehicle into the body shop on short notice. John and Laura were very helpful and took care of my issue very quickly. More

by zachary.williamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Jan 12, 2023 -

Secor Volvo Cars responded

Thank you for trusting the Secor Volvo Cars team with your vehicle, Zachary! We're happy to hear John & Laura took great care of you and we hope you won't hesitate to reach out if we can be of service again in the future!

January 07, 2023

Needed brakes Was able to get an appointment within two working days after the weekend More

by bob-cath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Secor Volvo Cars responded

We're glad we could help you get your brakes taken care of quickly, Bob! Thank you for coming to Secor Volvo Cars!

December 12, 2022

I called in the morning, for a battery change. They scheduled me for 4 hours later. I was in and out in 45mins. What could be better! Service was pleasant, attentive, and answered my questions. An More

by Winchellkim
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

Secor Volvo Cars responded

Thank you for the kind review! It was our privilege to serve you and we hope we have the opportunity to do so again in the future! - The Secor Volvo Cars Team

December 06, 2022

Service was great, staff (especially Julie) was informative and very helpful when I brought my car in More

by jm2671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Secor Volvo Cars responded

Thank you for the fantastic feedback about your recent visit here at Secor Volvo Cars! Jule & the team appreciate your kind comments and hope to see you again in the future!

December 05, 2022

They are very accommodating and take the time to listen to our concerns and answer any questions. More

by swedecars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Secor Volvo Cars responded

Thank you for telling us about your experience! We hope that you visit the Secor Volvo Cars team again soon!

November 22, 2022

Very prompt and thorough service. Well done and all handled professionally. Highly recommend this dealer. More

by Moklodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2022 -

Secor Volvo Cars responded

Thank you for the kind comments! It was a pleasure having you visit us here at Secor Volvo Cars and we hope we have the opportunity to serve you again in the future!

November 17, 2022

Service department found an issue regarding a clogged drain hose which unbeknownst to us began to leak into the cabin of our vehicle. Thankfully they were able to treat and fix this problem before it bec More

by JILLINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Secor Volvo Cars responded

We're so happy our team was able to catch this issue for you! Thanks for trusting Secor Volvo Cars with your service needs. We appreciate your support and look forward to your next visit!

November 16, 2022

Very pleased. Very accommodating. They took care of an unscheduled significant maintenance problem that prevented us from using the car late on a Friday afternoon. More

by Rick.a.Goldstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Secor Volvo Cars responded

We are happy we could take care of this issue for you, Rick! Thank you for being a Secor Volvo Cars customer!

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