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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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May 17, 2023

I purchased my Mitsubishi Outlander SUV 4 door brand new in November 2017. For the past 5 1/2 years, 331,750 miles later, Secor has been the only location to service the vehicle. Many thanks to Julie and Ra More

by kevinpmccabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy, technician
May 18, 2023 -

Secor Volvo Cars responded

Thank you for your review, Kevin! We're so happy that you trust Julie and Randy for all of your service needs! We appreciate your business and look forward to seeing you next time at Secor Volvo Cars!

May 11, 2023

Julie, in the service department was very pleasant and responsive. She really gave us a great first impression of this dealership. More

by Douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Secor Volvo Cars responded

Thank you for the great review, Douglas! We're happy to hear Julie provided you with an excellent impression of our dealership and we hope to see you again next time here at Secor Volvo Cars!

May 07, 2023

I have used Secor for 20 years for two XC70 Volvos and u wouldn’t go anywhere else! They are the friendliest people, especially the lady at the maintenance desk! My car was in last Friday for a whirring noi More

by pamelag50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Secor Volvo Cars responded

Hi Pamela, We love hearing from long-time customers like yourself, and we're so glad you have trusted us with your Volvo XC70 models for over 20 years! We strive to provide friendly, timely service and ensure your vehicle is running at its best as soon as possible. We appreciate the time you took to share your experience with us at Secor Volvo Cars! Thank you!

May 10, 2023 -

pamelag50 responded

Too bad u don’t need a new car- I’d get one from you, but I love my Volvo and it is in such excellent shape still! Pam

May 07, 2023

The service was under warranty, so a call to the Volvo roadside help line was all I needed to get things going. Car wouldn't start, so next day, towing company moved it to the dealer, and they looked at More

by Shawn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Secor Volvo Cars responded

Shawn, we're glad to hear our team got your car up and running smoothly in a timely manner! We understand how frustrating it can be when things like this happen, but we appreciate you reaching out for assistance. Our knowledgeable technicians are always here to help and we hope that if you need anything else with your vehicle in the future, you won't hesitate to give us a call at Secor Volvo Cars! Thank you!

April 14, 2023

Just fantastic fast service from true professionals on my leased Volvo— and It isn’t even their lease! Absolutely thorough maintenance service with extra care, plus instant fix of a software problem that cau More

by Kathleen q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Secor Volvo Cars responded

Thank you for the kind review, Kathleen! We appreciate you trusting the Secor Volvo Cars team with your current vehicle's service needs and look forward to assisting you with your next lease. Take care and we'll see you next time!

April 13, 2023

I had the misfortune of blowing a valve that required a replacement engine. Secor did a great job in sourcing a replacement (used) engine. They quoted and held their price and the car runs great. It ru More

by pnbiondo826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Secor Volvo Cars responded

We were sorry to hear about your vehicle's service issues. We are happy we could help with sourcing a replacement engine and providing a loaner car during the installation process. We appreciate your awesome five-star review and are glad to hear that your car now runs like new. Please don't hesitate to reach out if you need any further assistance! Thank you! - Secor Volvo Cars

March 30, 2023

Outstanding personal and professional service. Very patient and courteous. Waiting area was very pleasant and the coffee was actually great More

by kgee8122
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Secor Volvo Cars responded

Thank you for visiting Secor Volvo Cars! We appreciate the positive feedback and hope we have the opportunity to serve you again in the future. Take care!

March 24, 2023

They are efficient and excellent with their service. Always on time with appointments and accurate time estimates. More

by PATRICIAJ25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Secor Volvo Cars responded

Thank you for the kind feedback, Patricia! We're honored to have you as a Secor Volvo Cars customer and look forward to your next visit!

February 21, 2023

Very helpful service department especially Keith. Always friendly and helpful. Pleasure to deal with him. More

by Aimeetooker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Secor Volvo Cars responded

Keith and the team are glad you had an easy experience! Thank you for trusting Secor Volvo Cars with your car!

January 26, 2023

Very professional and trustworthy people who go out of their way to provide excellent customer care! More

by Salvatore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Secor Volvo Cars responded

This review means so much to us, Salvatore! Thank you for being a loyal Secor Volvo Cars customer!

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