Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews
Call Service Center (860) 442-3232

922 Reviews of Secor Volvo Cars - Service Center

Sort by
August 08, 2023

Excellent service car was taken in right away and finished ahead of time and fixed right. More

by umakeithappen.js
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2023 -

Secor Volvo Cars responded

Thank you for the 5-star rating! We're pleased that our team provided you with top-notch service during your visit. We'll see you next time at Secor Volvo Cars. Have a great ride!

July 19, 2023

I had a zoom meeting early, so I asked about the valet service. They came to my house, picked up my car and returned it at the end of the day for $40. It was worth every penny. I had locked my glove compa More

by JAL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Secor Volvo Cars responded

Thank you for the positive review! It's great to know that our team at Secor Volvo Cars could assist you with your car's needs! If there's anything else we can do, please don't hesitate to reach out. Have a wonderful ride!

July 07, 2023

Excellent customer service. Completed service on my vehicle quickly. Brought my laptop to work in their comfortable waiting area. More

by NORBEH
Service Time
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Secor Volvo Cars responded

Thank you for the kind review! We're glad our Secor Volvo Cars team could get your vehicle's service completed efficiently and we hope you won't hesitate to reach out if we can be of assistance again in the future. Take care!

July 03, 2023

After assurances and $1600, the issue I brought it in for is still not fixed. More

by gvezina
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Eric Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Secor Volvo Cars responded

Thank you for your comments. We understand how frustrating an intermittent condition, on an older car, can be especially when other shops are involved. The work we performed was based on previous repairs and next possible steps. On your last visit we had multiple drivers road test the vehicle and could not duplicate the condition. We have left the door open for additional inspections if the condition can be duplicated. Please feel free to contact me directly with any questions, Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

Jul 03, 2023 -

gvezina responded

I have only myself to blame I suppose for having faith in humanity. After going to several local independent shops and spending thousands with the assurance that it was fixed, and it wasn’t, I decided that the best (albeit expensive) most experienced, people for the job might be the people who made the car. I was wrong. Like everywhere else, I got a big bill, parts replaced and the issue unresolved.

June 10, 2023

Excellent service, pulled up and everything went smoothly. Waiting was a breeze with plenty of snacks, tv,and wifi. Very nice experience! More

by katseyes0072000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Secor Volvo Cars responded

Thank you for sharing your experience! We appreciate you visiting us here at Secor Volvo Cars and hope we have the opportunity to serve you again in the future!

May 29, 2023

Excellent staff and service. Accommodating and very professional. Took time to work and resolve an issue with very short notice into their busy schedule and washed the car. Super More

by Josie Navin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2023 -

Secor Volvo Cars responded

Hi Josie, We appreciate you leaving our team such kind feedback! It warms our hearts to know you found us accommodating and professional, and we're happy to have you in the Secor Volvo Cars family! We hope you continue to use our service center and look forward to seeing you again! Thank you!

May 28, 2023

Expert courteous service as always. No need to even consider going anywhere else. Service and body shop personnel are awesome More

by Tlp0613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Report | Print
May 31, 2023 -

Secor Volvo Cars responded

Thank you for your confidence in the Secor Volvo Cars team! We're grateful for your support and look forward to serving you again next time!

May 23, 2023

Outstanding Service from start to finish Also the best welcome from the service to the sale rep More

by Monirtewfik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Secor Volvo Cars responded

We're happy to hear our Secor Volvo Cars team provided you with an excellent experience from start to finish! Thank you for your business and please don't hesitate to reach out if we can be of service again in the future!

May 19, 2023

Prompt and courteous service. Items outside of the standard mileage service were brought to my attention and resolved More

by STONEBEAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

Secor Volvo Cars responded

We're so glad to hear you received prompt and courteous service during your visit! At Secor Volvo Cars, we always strive to go above and beyond for our customers and it makes our day to know we came through this time! We appreciate your trust in us and hope to see you again soon for any of your vehicle needs! Thank you!

May 18, 2023

Exceptional service. Worked closely with me to make sure by repairs needs were met. My car purrs down the road like it was new. I'll be back to Cecor Volvo for all my More

by 80crossman1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Secor Volvo Cars responded

We're grateful for your five-star review of our repair services here at Secor Volvo Cars! We're glad you feel your car is running like new again and we'll be happy to assist you with any future automotive needs. Thanks for choosing us and see you soon!

1
...
19
20
21
...
93