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922 Reviews of Secor Volvo Cars - Service Center
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October 29, 2024
The sales staff is fantastic & provide an excellent hospitality experience start to finish & even post sale. The service Dept on the other hand is something that even interfacing with them gives me anx hospitality experience start to finish & even post sale. The service Dept on the other hand is something that even interfacing with them gives me anxiety. Between the lack of kindness from almost every staff member consistently in every interaction, & the lack of knowledge it all leads to a really unpleasant experience. I finally reached a point where I expressed these frustrations to the service manager Eric & rather than provide any help, mitigation, or even basic empathy he instead is trying to have me banned from having a relatively new vehicle I purchased from Secor serviced at all. When questioned why he cites the fact I used a swear word in frustration that was not directed at anyone. After being talked into purchasing an extended warranty at the initial sale of the vehicle it feels like borderline extortion. Even the owner Charlie when approached wasn't able to get his service manager to simply sit down and discuss it like adults. Truly disappointed after purchasing 2 vehicles from Secor in the past year. More
by znd121
Verified Customer
October 26, 2024
Always a pleasure working with the team at Secor Volvo. Friendly employees, clean and welcoming waiting space. Friendly employees, clean and welcoming waiting space. More
by mzmedenciy
Employees Worked With
October 24, 2024
Secor Volvo has always provided outstanding service. They recalibrated my airbag sensor within an hour of my calling the Service Department. They recalibrated my airbag sensor within an hour of my calling the Service Department. More
by gaida.fuller
October 21, 2024
Secor provides very prompt and courteous service and highly recommend them to anyone needing sertvice highly recommend them to anyone needing sertvice More
by dbaratko
October 15, 2024
Just bought a Volvo S90 new to me here. Very comfortable and no pressure process, fair price and excellent service when a minor glitch happened which was promptly taken care of. All I have Very comfortable and no pressure process, fair price and excellent service when a minor glitch happened which was promptly taken care of. All I have been in contact with - Anthony, Otto and finally Julie have been very pleasant, knowledgeable and helpful. This is my 2nd Volvo from Secor - although the first was quite some time ago. Keep up the good work! More
by janmagnussen
October 15, 2024
They took very good care of my car and now runs nice and quiet like an electric vehicle should quiet like an electric vehicle should More
by LESLIE.SANDIN
October 14, 2024
Everything was satisfactory. I didn't appreciate having to walk up the hill in the wet weather to retrieve my car. I don't want to through anyone under the bus here. I believe t I didn't appreciate having to walk up the hill in the wet weather to retrieve my car. I don't want to through anyone under the bus here. I believe the person did mumble something about getting the car. I guess I just don't look 80 yrs. of age yet, lucky me! More
by NWINK70
Employees Worked With
Other Employees :
service dept mgr on phone, no name given when i picked up, no name, other than asking my last name me
October 06, 2024
Responsive, attentive, professional, detail oriented, eager to please and serve, knowledgeable, informative, appreciative, excellent pre and post appointment communication. Outstanding staff in every cap eager to please and serve, knowledgeable, informative, appreciative, excellent pre and post appointment communication. Outstanding staff in every capacity!! More
by KC
October 04, 2024
We have always been pleased with Secor Volvo and the quality of their service to us. quality of their service to us. More
by HZAVOD
