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Secor Volvo Cars - Service Center

New London, CT

4.8
995 Reviews

995 Reviews of Secor Volvo Cars - Service Center

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March 15, 2024

The Service Department is beyond a 10, they're a 15 ! Laura and John did a fantastic job keeping me updated, and the quality of the repairs were such that you can't tell there was ever damage ! Unbeliev More

by swadewells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Mar 18, 2024 -

Secor Volvo Cars responded

Hi Swade! We're delighted to know that Laura and John from our Service Department at Secor Volvo Cars provided you with an excellent experience. We appreciate your recommendation!

March 13, 2024

Service department was professional and got my Volvo in and out quickly, and they kept the inside clean (floor mats etc). On another note, the waiting room and show room looked a little unkempt. Offices More

by suki06379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Secor Volvo Cars responded

Hi Suki! We appreciate your feedback! It's great to know that our service department met your expectations. We'll take note of the areas you mentioned for improvement in cleanliness and organization at Secor Volvo Cars. Thanks again!

March 13, 2024

Very pleased with my recent 120,000 mile service performed on my XC60. Everything went smoothly and was done in a timely manner. I would like to thank Julie Mei for taking care of me. More

by mgcam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Secor Volvo Cars responded

We're delighted to know that you had a smooth experience with your recent service on the XC60 at Secor Volvo Cars. Julie and our team appreciate your kind words! Safe travels in your serviced vehicle!

March 13, 2024

Thorough analysis, great communications between the team and t customer. I find the service department very easy to work with. More

by LSKLAVER
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Secor Volvo Cars responded

We're glad to know that you found our service department easy to work with and appreciated the communication. Thanks for choosing Secor Volvo Cars, we appreciate your positive feedback!

March 12, 2024

Overall, it was a positive experience thanks to the effective communication system and friendly staff. The text update system was extremely convenient, providing timely notifications about the status o More

by kaemanft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Secor Volvo Cars responded

Hi Kaemanft! We're glad to know that our communication system and friendly staff made your experience with Secor Volvo Cars a positive one. We appreciate the feedback on our text update system - it's designed for convenience just like you described!

March 11, 2024

It wouldn't matter if there was a Volvo dealership closer to my home, I'd still drive over that darn bridge to get to Secor. I'm very appreciative of your staff and the service. More

by NANCY.SEAGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Secor Volvo Cars responded

Hi Nancy! We're so glad to know that you'd go the extra mile (or over a bridge!) for our service at Secor Volvo Cars. Your kind words about our staff are greatly appreciated, thank you!

March 09, 2024

Superb Volvo service department. Consistently excellent over many years across multiple vehicles. Eric has gone way above what's merely necessary to ensure every service visit is to More

by DRDRUGDEV
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Secor Volvo Cars responded

We're glad to know that you've consistently had excellent experiences with Eric and our service department at Secor Volvo Cars. We look forward to serving you again! Safe travels!

March 07, 2024

This was my first experience with the service department and it went very well. I was not sure if my car was leaking a fluid so they checked it and it was not so perfect! Julie, was awesome! More

by dbaratko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Gebhard
Mar 08, 2024 -

Secor Volvo Cars responded

Hi D Baratko! Thanks for sharing your positive experience with us. We're glad to know that Julie and our service department at Secor Volvo Cars were able to assist you.

March 02, 2024

Excellent service. Julie was very knowledgeable. Answered all my questions. The loaner car was perfect! More

by MELODY.PHIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Secor Volvo Cars responded

We're glad to know you had an excellent service experience with Julie at Secor Volvo Cars! We always aim to provide knowledgeable assistance and convenient solutions. Thanks for the review!

March 02, 2024

We are very happy with the Secor Volvo dealership and service, but since we are old s as nd only have our volvo, having a service is hard on us. We wish Secor had a loaner or could provide a ride. More

by STONEHOLM
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Secor Volvo Cars responded

We're so glad to know you've had a positive experience with our dealership and service at Secor Volvo Cars. We appreciate your feedback about the loaner car situation, it's something we'll definitely consider for future improvements. Thanks for choosing us!

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