Secor Volvo Cars - Service Center

Engine light went on, got me in very quickly, courteous staff, great service and good communication. I was also able to get a loaner for the day, so that was a great bonus! staff, great service and good communication. I was also able to get a loaner for the day, so that was a great bonus! More

Easy to schedule at first call Great service, courteous staff. Good advise on tire wear. Prompt service staff. Good advise on tire wear. Prompt service More

Secor Volvo always excellent. Called them when had an emergency situation recently. The service dept attended to it immediately despite their full schedule and it being during hol Called them when had an emergency situation recently. The service dept attended to it immediately despite their full schedule and it being during holiday season.. Many thanks, Secor Service! More

They are always so friendly and helpful. Knowledgable service techs have helped me maintain my aging car so well. It’s greatly appreciated! Knowledgable service techs have helped me maintain my aging car so well. It’s greatly appreciated! More

Secor Volvo really tries to exceed expectations and service is genuine and friendly. They help first timers in service and they know how to execute the “wow factor”. service is genuine and friendly. They help first timers in service and they know how to execute the “wow factor”. More

Consistently good experience with both sales and service teams. Had an issue with 2023 XC40, when after an unsuccessful update the car did not start. The service team helped reaching out to Volvo customer teams. Had an issue with 2023 XC40, when after an unsuccessful update the car did not start. The service team helped reaching out to Volvo customer support that organized the tow truck to get the car to the service and the service team provided a loaner. They fixed the issue pretty fast. Overall, great! More

1 day ago Terrible experience! Brought my car (a volvo C70) in to have the radio fixed-I was waiting for the car when informed they needed more time to diagnose the problem (this Brought my car (a volvo C70) in to have the radio fixed-I was waiting for the car when informed they needed more time to diagnose the problem (this was after waiting for about 5 hours) & that I would need to rent a car as they needed the entire day to complete the job. When they gave me back my car, the emergency brake was broken. I then rented a car for the day & informed the service manager that the emergency brake was not put back together correctly. They then determined the amplifier was the problem (after taking the interior of the car apart to check the wiring). I scheduled another time to bring the car in & wait for the repair. After a few hours they informed me it could not be completed that day & they would arrange for a loaner at no charge. The next day the informed me they needed to order a part so they could fix the emergency brake, which they did. I brought the car in on a Thursday & it took until the following Tuesday to get my car back. When I looked into the trunk to check it out it was filthy. So I mentioned my disappointment to the service manager who then became very upset & complained about how many hours it took to fix the emergency brake & that he wouldn’t fix it for free in the future. I reminded him it was his technician that broke it ! He was not pleased & told me he would charge me more in the future! Byron Speckmann More

Courteous service and prompt replies to inquiries. Was extremely pleased with the small amount of time it took to repair my vehicle b Was extremely pleased with the small amount of time it took to repair my vehicle b More

I have consistently had positive experiences with Secor in New London Ct. The staff is polite, informative, and helpful. I bought my Volvo here and I service it at this location as well. in New London Ct. The staff is polite, informative, and helpful. I bought my Volvo here and I service it at this location as well. More

The service department is excellent and efficient. Julie is always very knowledgeable and helpful getting my Saab serviced. Julie is always very knowledgeable and helpful getting my Saab serviced. More