Secor Volvo Cars - Service Center

I purchased a car from Volvo Secor in New London and it has been a fight from the moment the salesperson said "not all cars come with mats" when I pointed out that mine were missing and I would stop in to has been a fight from the moment the salesperson said "not all cars come with mats" when I pointed out that mine were missing and I would stop in to get them. She then insisted on making sure I knew the mats she was giving me was a gift, and they are not required to supply them to the customer. I know they were there when I test drove the car, so after a 35,000 purchase I think there should be car mats protecting my investment. NOT A GIFT. I started getting error messages and took the car back 3 times for repair for the same issue. Each time returning the car indicating it has been resolved, and showing me was was fixed/replaced/tightened up loose wires, etc. The 4th time I got the same error message I reached out to corporate, who sent me back to the same dealership for repair (did I mention the dealership is 45 min to 1 hr away??), and they returned it stating it was fixed, for a 4th time. SAME message pops up this week and I call corporate, who instructs me (the customer) to make an appointment at a Volvo dealership of my choice, bring it to them, call corporate back to let them know the date I scheduled it for, and I do all the leg work for a car that I believed was FUNCTIONAL at the time of purchase, and I have been doing nothing but running around trying to get it repaired. NOW corporate wants me to do their job, yet again, and inconvenience myself for a 5th time for THEIR MISTAKES! This is insanity but this experience alone will push me to a different car next time. Awful experience from the beginning and I am STILL fighting with them and my car is STILL not working properly. More

Great service. They pursue even the smallest issue I mention. I trust the service I get with Secor They pursue even the smallest issue I mention. I trust the service I get with Secor More

Secor Volvo service department has always been very attentive to me and any issue my vehicle has had. Very pleased with their service! attentive to me and any issue my vehicle has had. Very pleased with their service! More

Secor fit me into their busy schedule and Performed service while i waited. Great staff service while i waited. Great staff More

We have been impressed with Secor Subaru since walking in the door to purchase our Crosstrek in March 2023. We were hit in December and the body shop customer service was excellent. the door to purchase our Crosstrek in March 2023. We were hit in December and the body shop customer service was excellent. More

Everyone eas professional and helpful. I received excellent customer service and my car was fixed in a timely manner. I received excellent customer service and my car was fixed in a timely manner. More

Excellent experience, as always. That is why I am a loyal, repeat Secor Volvo customer. Staff is knowledgeable and friendly. That is why I am a loyal, repeat Secor Volvo customer. Staff is knowledgeable and friendly. More

I love Secor Volvo. The staff are welcoming and diligent, always managing to put one at ease. The staff are welcoming and diligent, always managing to put one at ease. More

I came prepared to wait all morning for my car to be ready, but it took far less time than expected and they did a great job. I've always been very satisfied with this dealership! ready, but it took far less time than expected and they did a great job. I've always been very satisfied with this dealership! More