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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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January 29, 2024

Very pleased with service. Easy to schedule appointment, completed as promised, courteous, informed staff, easy to communicate with staff by text. More

by JFINGERUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Secor Volvo Cars responded

Hi J Fingerut! We're glad to know that you found our service at Secor Volvo Cars satisfactory and communication easy. We appreciate your feedback!

January 28, 2024

Secor takes excellent care of my car making the required services requested p A very thorough inspection a quick wash and vacuum More

by John Holt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Secor Volvo Cars responded

John, we're glad to know that you've had a positive experience with our service team at Secor Volvo Cars. We strive for thoroughness and efficiency in all we do! Thanks for your feedback.

January 28, 2024

Competent, honest and very helpful. This is my 3rd Volvo from Secor Volvo. I return because of the quality of the car, the service and the professional staff More

by Bobbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Secor Volvo Cars responded

Hi Bobbie! We're so glad to have you as a loyal customer at Secor Volvo Cars! It's great to know that our team has consistently provided the quality service and professionalism you deserve. Here's to many more years of driving your Volvos!

January 27, 2024

Great dealership from the salespeople to the service staff. They went above and beyond to make sure we were satisfied. More

by matt@mhglawoffice.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Secor Volvo Cars responded

Hi Matt! We're delighted to know that our team at Secor Volvo Cars went above and beyond to ensure your satisfaction. Thank you for the positive feedback!

January 24, 2024

Really helpful , quick to respond with a helpful in person response. Were able to get my car fixed as soon as possible. More

by chrislewis557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Secor Volvo Cars responded

Chris, we're glad to know our team at Secor Volvo Cars was able to assist you promptly and get your car back on the road. Thanks for sharing your experience!

January 22, 2024

Always excellent service at Secor. They are trustworthy and reliable. And, they value my business! More

by MAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Secor Volvo Cars responded

Hi Mac!Thank you for leaving us this five-star review and kind words about our service team at Secor Volvo Cars! We'll see you next time!

January 20, 2024

Keith is friendly, professional and works diligently to provide the best service possible. Thank you. More

by AMKENNEDY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Secor Volvo Cars responded

We're glad to know that Keith provided you with top-notch service at Secor Volvo Cars. Thanks for the positive feedback!

January 20, 2024

The service team is responsive and accommodating. Repairs are done right and honestly. There are no sales pressures for suggested service work recommendations made. More

by ABE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Secor Volvo Cars responded

We're glad to know that our service team at Secor Volvo Cars met your expectations! We always aim for honest and pressure-free experiences. Thanks for the positive feedback, we appreciate it!

January 19, 2024

When I arrived he was on the phone and I had to wait. Was not acknowledged. The appointments are very specifically timed, which is great, but only when it works. I also think you should give rides within More

by CAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Secor Volvo Cars responded

We appreciate your feedback and apologize for any inconvenience you experienced during your visit. We're always looking for ways to improve our service, so we'll certainly take these comments into consideration for future improvements. Thanks for your business, from all of us here at Secor Volvo Cars!

January 19, 2024

Great experience at the collision department, and would recommend using this shop to my friends. More

by rsbstonington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Phillips
Jan 22, 2024 -

Secor Volvo Cars responded

Hi RSB! Thank you for leaving us this five-star review and kind words about our service team at Secor Volvo Cars! We'll see you next time!

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