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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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February 10, 2024

We have been going to Secor for our Volvo’s for over 20 years. They are great! Buying or service, this is the place to go. Including Body Work. More

by EDGELEA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Secor Volvo Cars responded

We're grateful for your continued support over the years! It's always a pleasure to assist with all of your Volvo needs at Secor. Thanks for sharing this positive review and here's to many more years together! Safe travels!

February 09, 2024

Very efficient check in and pick up. Great customer service. Great people to work with. More

by PSJ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Secor Volvo Cars responded

We appreciate your positive feedback and shoutout to our team at Secor Volvo Cars! We hope to serve you again in the future. Safe travels!

February 05, 2024

I brought the car in with a working SiriusXM radio and picked it up without a working satellite phone. More

by GBENN1941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julie Mei
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Secor Volvo Cars responded

We were sorry to hear of your concern with your radio. Please give us a call as a recent software change from Volvo may be the cause. We will be happy to perform the update at no charge to assist. Thank you.

February 03, 2024

Overall great experience and great service. very helpful and honest people, on time completion yes More

by ARASOOL350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Secor Volvo Cars responded

Thank you for sharing your great service experience with us at Secor Volvo Cars! We'll see you next time! Have a great ride!

February 03, 2024

Was able to fit me in and repair the tire damage within one day and send me on my way Thank you More

by charlesgkaval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Secor Volvo Cars responded

Hi Charles! Thank you for leaving us this five-star review and kind words about our service team at Secor Volvo Cars! We'll see you next time!

February 03, 2024

Laura was Great. She kept me in the loop about my repair and delivered excellent customer service. More

by AVS_55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Phillips
Feb 05, 2024 -

Secor Volvo Cars responded

Thank you for leaving us this five-star review and kind words about Laura from our service team at Secor Volvo Cars! We'll see you next time!

February 02, 2024

So far excellent sales and service. Comfortable waiting area. Service was finished before the estimated time. More

by CHRIS.PHIL.THOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Secor Volvo Cars responded

Chris, we're glad to know you've had a positive experience with our sales and service at Secor Volvo Cars. We always aim for efficiency! Thanks for the feedback!

February 01, 2024

The service experience was excellent, from the moment I pulled the car up to the service bay, I was warmly and politely greeted by the manager, who was happy to explain to me all the things that were going More

by WSOMMBA1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Feb 01, 2024 -

Secor Volvo Cars responded

We're delighted to know that you had an excellent experience here at Secor Volvo Cars! It's great to see our team was able to provide a warm welcome and thorough explanation of the process. Thanks for sharing your feedback, we appreciate it!

January 30, 2024

Reliable, responsive, highly professional dealership and service. The owner, Mr. Secor, is an outstanding owner of several dealerships He is a professional, respectful, knowledgeable and caring business own More

by Old customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Secor Volvo Cars responded

Hi! We appreciate your kind words and recognition of our dedication to customer service at Secor Volvo Cars. We're proud to uphold the values you've mentioned, and we look forward to serving you in the future!

January 30, 2024

They made it very easy to schedule an appointment. I knew the cost and my options before I arrived. Courteous and a pleasure to deal with. More

by CINDYSAMUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Secor Volvo Cars responded

We're glad to know that you found the appointment scheduling process easy and transparent at Secor Volvo Cars. We strive for courteous service, so it's great to see we hit the mark with your visit!

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