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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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February 22, 2024

I have found this service unit to be very professional and extremely competitive. I have been a customer for nearly 20 years and they have been very consistent over the years. I highly recommend this de More

by BOBWRIGHT3541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Secor Volvo Cars responded

We're so glad to know you've had consistent, positive experiences with us at Secor Volvo Cars over the years. Thank you for your continued support and recommendation!

February 22, 2024

Secor was great handled everything with insurance and returned car in under a week. The repair looks like nee More

by Sullgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in auto body, Laura Phillips
Feb 22, 2024 -

Secor Volvo Cars responded

We're glad to know that you had a positive experience with us at Secor Volvo Cars! We always aim for efficient and high-quality service. Thanks for the review, we appreciate it!

February 20, 2024

anthony russo took great care of me making my service appointment very seamless and easy-going the repair shop did a great job getting rid of the dent on the side of my car More

by pmalek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Russo
Feb 20, 2024 -

Secor Volvo Cars responded

We're glad to know that Anthony and our team at Secor Volvo Cars made your service appointment seamless. Thanks for trusting us with the repair of your car, we appreciate it!

February 19, 2024

Excellent service, as usual! Service was fast while I waited. Appreciate the sparkling clean car, inside and out. Ready for the next 100K miles. More

by CARLFRANZONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Secor Volvo Cars responded

Hi Carl! We're glad to know that you had a great experience at Secor Volvo Cars! We always aim for fast service and clean cars. Here's to the next 100K miles in your vehicle!

February 16, 2024

Our car’s wheels came into contact with the cement curbing, when another vehicle came to close to us. Laura from Secor Volvo facilitated the repair to our wheels, and we could not be happier. You woul More

by JILLINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Phillips
Feb 19, 2024 -

Secor Volvo Cars responded

We're glad to know Laura and our team at Secor Volvo Cars were able to assist with your wheel repair. Thank you for choosing us! We'll see you next time. Safe travels!

February 15, 2024

Had an appointment for a recall fix. There are many doors and it’s difficult to find the one you need. The staff is generally unfriendly. More

by pjmartineau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know!
Feb 15, 2024 -

Secor Volvo Cars responded

I am very sorry to hear of your experience. We try to make service easy with a drive-in drop off area. I would be interested in more details of your visit. Please feel free to contact me so we can make you feel more welcome in the future. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103 eweiss@secorauto.com

February 13, 2024

Prompt, courageous and expert service. Thank you for the extra time taken to explain how my trunk opened and how to find my mileage reading! Thank you More

by jwcoppes
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Secor Volvo Cars responded

We're glad to know our team at Secor Volvo Cars could assist you with your vehicle's features. Thank you for trusting us with your business! We'll see you next time. Safe travels!

February 11, 2024

Everything went very smoothly and Keith was great to deal with.My car was pleasant ly clean when I arrived. More

by paul.forcier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Secor Volvo Cars responded

Hi Paul! We're glad to know that your experience with Keith at Secor Volvo Cars went smoothly and you found your car nicely cleaned upon arrival. Thanks for the positive feedback!

February 10, 2024

Every time I go to Secor Volvo, they never cease to amaze me on how good they treat me. They are one of the best dealerships I have ever gone to. I would highly recommend them for all your car needs. More

by Jackee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Secor Volvo Cars responded

Hi Jackee! We're delighted to know that you had consistently positive experiences at Secor Volvo Cars. Your recommendation means a lot! We look forward to serving all your car needs in the future.

February 10, 2024

prompt service and they care about the customer. Anthony Russo and Diane spent time to show me how things work in the car. I have driven Volvos for awhile now, this is my 3rd one, will stick with th More

by dlstefon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Russo
Feb 12, 2024 -

Secor Volvo Cars responded

We're glad to know you had a prompt and caring service experience with us at Secor Volvo Cars. Anthony Russo, Diane, and the rest of our team appreciate your loyalty! Enjoy driving your third Volvo!

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