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Secor Volvo Cars - Service Center

New London, CT

4.8
922 Reviews

922 Reviews of Secor Volvo Cars - Service Center

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March 25, 2024

Very easy to set up appointment with Keith and he keeps you informed on work being preformed. Very courteous .Answers all questions when information is needed. More

by LSTHOMPSON51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Secor Volvo Cars responded

Hi L S Thompson! We're glad to know that setting up your appointment was a breeze and you were kept well-informed throughout the process by Keith. Our team at Secor Volvo Cars always aims for top-notch service! Thanks for leaving this review.

March 24, 2024

Service department was not helpful and delayed my service. Not impressed at all wasted most of my day following up with them. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Secor Volvo Cars responded

I was sorry to hear that you found our service department not helpful. I would be interested to learn more details and assist if possible. Please feel free to contact me at your convivence. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars eweiss@secorauto .com 860-442-3232 x103

March 24, 2024

Great service, great staff! Will continue to take our car for service at this location. More

by KPSILVERBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Secor Volvo Cars responded

Thank you for your confidence in Secor Volvo Cars, and for your business. We are grateful to have you as a customer!

March 22, 2024

Great service and fair pricing. Very helpful when it comes to maintenance. The waiting room is also a plus. I will be a return customer. More

by CRMIRANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Secor Volvo Cars responded

We're glad to know you found our service and pricing fair at Secor Volvo Cars. We look forward to welcoming you back for your future maintenance needs!

March 22, 2024

My 100k service completed timely and no additional service needed. Detail makes my car look brand new. Excellent job. More

by PING317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Secor Volvo Cars responded

We're glad to know that you had a positive experience with your recent service here at Secor Volvo Cars! It's great to hear that our detail work made your car feel brand new. Thanks for the review and happy driving!

March 20, 2024

Outstanding detail oriented and fast service. Very well organized and the service personnel were effective communicators. More

by hanowork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Secor Volvo Cars responded

We appreciate your positive feedback! It's great to know that our team at Secor Volvo Cars provided you with fast, detailed service and effective communication. Thanks for choosing us!

March 19, 2024

Julie was extremely professional with great customer service, which is rare these days. I will most definitely recommend you. More

by CHERIE.BALDOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Secor Volvo Cars responded

Hi Cherie! We're so glad to know that Julie provided you with top-notch service at Secor Volvo Cars. Your recommendation means a lot to us, thank you!

March 15, 2024

The Service Department is beyond a 10, they're a 15 ! Laura and John did a fantastic job keeping me updated, and the quality of the repairs were such that you can't tell there was ever damage ! Unbeliev More

by swadewells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Mar 18, 2024 -

Secor Volvo Cars responded

Hi Swade! We're delighted to know that Laura and John from our Service Department at Secor Volvo Cars provided you with an excellent experience. We appreciate your recommendation!

March 13, 2024

Service department was professional and got my Volvo in and out quickly, and they kept the inside clean (floor mats etc). On another note, the waiting room and show room looked a little unkempt. Offices More

by suki06379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Secor Volvo Cars responded

Hi Suki! We appreciate your feedback! It's great to know that our service department met your expectations. We'll take note of the areas you mentioned for improvement in cleanliness and organization at Secor Volvo Cars. Thanks again!

March 13, 2024

Very pleased with my recent 120,000 mile service performed on my XC60. Everything went smoothly and was done in a timely manner. I would like to thank Julie Mei for taking care of me. More

by mgcam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Secor Volvo Cars responded

We're delighted to know that you had a smooth experience with your recent service on the XC60 at Secor Volvo Cars. Julie and our team appreciate your kind words! Safe travels in your serviced vehicle!

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