Seattle MINI - Service Center

Service Department Rocks Back in mid October I brought my 2012 Mini Countryman S All4 in for routine maintenance. That morning, I got error codes that all the tires were under Back in mid October I brought my 2012 Mini Countryman S All4 in for routine maintenance. That morning, I got error codes that all the tires were under-inflated, likely brought on by the temperature. I came in for an afternoon appointment and planned to wait in the lobby and just work on my laptop. The lobby is your typical Mini dealership lobby with great snacks and drinks and beautiful bathrooms. Lo and behold as slammed as the service department is that day, they are unable to start work on my car, so they comp me a loaner of a 2018 Mini Clubman and promise to have the car done the next morning. (it's worth noting that Brandon Gloeckner was my service advisor). The next morning I get a call from Brandon that my car is all ready. I head over in the loaner (which was awesome, and a great sales tactic) and settle up for the bill. Six services were performed on my car and the bulk of the cost was labor. Services performed were: Brake fluid flush/refill/test, replace microfilter, fuel injection service, coolant system service (vacuum drain, fill, bleed, hose inspection, refill), tire rotation/brake inspection, engine oil service (2L of Mini Synthetic). This all ran me a steep but reasonable 633 dollars with tax. 404 bucks in labor, which I don't even argue with anymore. Be honest. Good mechanics get paid well (as they should). Do you want a guy who is paid 15.50/hr working on your very complex car? Me neither. Total parts amounted to 138 bucks. A cursory web search indicated to me that the part costs were nearly identical to what I could buy them for. Fantastic service and I will continue to get service on my vehicle here until it becomes unfeasible to do so. More

My first service with Mini Seattle was a complete disaster. I had several items wrong with the car. Some were intermittent, some consistent. After holding the car for one week, I get a call back t disaster. I had several items wrong with the car. Some were intermittent, some consistent. After holding the car for one week, I get a call back that everything I had itemized as issues were all "working as designed". My service rep was especially adept at evading direct questions and providing lengthy dissertations on things not related at all to the issue under discussion. I was met with repeated statements of "I have my best mechanic on it", "he's worked on reproducing the issues repeatedly all day and cannot reproduce", and "we've determined that this issue is working exactly as designed". Each and every issue came to this same conclusion. At this point I decided to pick my car up anyhow instead of arguing about it on the phone and offered to reproduce any issue when I arrived. I was greeted by a different service rep. He and a mechanic walked with me to the car and I reproduced every item. For each, they both declared that it was not working as designed - completely the opposite of the first crew. They kept the car another week to replace all the impacted items. Now with my car gone for over two weeks, I go to pick it up and they can't find it or the paper work. The idiot initial rep had misfiled things and no one could readily find it. A mechanic was able to eventually find the key, but the folks working the front desk were unable to find or reproduce any of the paperwork so I drove it home in the end. More

I'd stay away from them! Very bad experience when having my car serviced - told me I needed work done that didn't in fact need doing, and then quoted horrendous prices for it! Found an independent that was my car serviced - told me I needed work done that didn't in fact need doing, and then quoted horrendous prices for it! Found an independent that was much better. Didn't buy my car there though so can't comment on their salespeople, only their service people More

I setup appointment for items to be replaced and was told a certain amount and time frame and neither were correct. Service rep was rude and very cocky. I paid good money because MINIs aren't cheap and got h a certain amount and time frame and neither were correct. Service rep was rude and very cocky. I paid good money because MINIs aren't cheap and got horrible service for what I paid for. More

I've purchased two MINIs in the past four years. I love my car but it's the VIP service I get at Seattle MINI that keeps me coming back. My most recent visit to Seattle MINI involved me stopping by while my car but it's the VIP service I get at Seattle MINI that keeps me coming back. My most recent visit to Seattle MINI involved me stopping by while I was in the area to order snow tires. Raychel in the service department was able to squeeze my Countyman into the service schedule right then to have my new snow tires installed immediately. I was expecting to have to order the tires & wheels and schedule a future service appointment for install. I appreciate the efforts of the parts department & Raychel in service which resulted in me being ready for ski season all with one stop. Plus I left with a freshly washed car. Totally happy & ready for the slopes in my 2011 Countryman. More

My experience with Seattle Mini has always been outstanding to include my most recent visit a week ago. While my mini was being serviced, I received detailed communications regarding my repair opti outstanding to include my most recent visit a week ago. While my mini was being serviced, I received detailed communications regarding my repair options. As busy as Seattle Mini is, I felt I was treated as though I was their sole customer. It is this customer attention that makes me continue to go back to Seattle Mini. I always leave Seattle Mini with a smile on my face which has to be attributed to their attention to their customers and positive atmosphere throughout the dealership. More

This dealer is GREAT! What makes it great are the people. My service advisor is Rachael Gainey, she's a sweetie. Alway a smile, always polite, just a pleasure to deal with, regardless of the news on the car. My service advisor is Rachael Gainey, she's a sweetie. Alway a smile, always polite, just a pleasure to deal with, regardless of the news on the car. Their service team is fantastic. Got to know several of the wrenchs and always willing to work with a gear head & try to explain what's going on. There is a local MINI Club, and this dealer WORKS with the club to make thing easier for a small club to function and provide it's members events, weather technical or social. Cheers1 More

Friendly, competant dealer that cares. When a fellow Mini Club owner had a mechanical problem at the start of a ten day Club tour to Las Vegas in 2010, the dealer had his car repaired and back on the ro Mini Club owner had a mechanical problem at the start of a ten day Club tour to Las Vegas in 2010, the dealer had his car repaired and back on the road that evening, even though it was a Saturday and the dealerships service department was closed. They have been eager to find out what our needs were, and fullfill them. If they had been in business when we ordered our Mini, we would have bought it from them. More