Seattle MINI - Service Center

Amanda was very courteous and nice and wonderful to work with on my car. I appreciate the hard work! with on my car. I appreciate the hard work! More

Very friendly and professional. Good at letting us know what was recommended to have done now and what could be done at a later date. Loved that a video of the work was done . Good at letting us know what was recommended to have done now and what could be done at a later date. Loved that a video of the work was done . More

It was supposed to be a routine oil change/check up while I wait. We dropped the car off the night before (schedule conflicts) and by the end of the next day (appt was for 0900) they hadn't done the service. I wait. We dropped the car off the night before (schedule conflicts) and by the end of the next day (appt was for 0900) they hadn't done the service. When I talked to them, they said they might not get to it the next day either and asked if they could keep it the weekend or schedule another date. This appt was more than a month in waiting. So I told them neither was acceptable. They then committed to getting it done the next day and did. I know that they are having labor shortage issues, but then they need to address this with how they are scheduling - if you don't have the workers, don't schedule the appointments. And it used to be that when I went in, people greeted you and were really friendly. There were three people working at the service desk. One was on the phone. The other two were chatting with each other, Though they looked at me, and I was obviously there for service, they didn't even acknowledge me. When the third person was done with the phone, he asked what I needed. No where near the experience that it used to be there. Though again, maybe this is related to being shorthanded. But the two people not appearing to be doing anything isn't cool. More

My 2003 Mini is beaming and beautiful thanks to Dave, Austin, Amanda, and the pampering team! Seattle Mini truly exceeded expectations! Thank you! Austin, Amanda, and the pampering team! Seattle Mini truly exceeded expectations! Thank you! More

Today I was treated like a queen; Danielle had me in an out very quickly! out very quickly! More

Service reps get you taken care of quickly and professionally. The paperwork and reciepts are well organized for my records. I always walk away with feeling that the staff goes above and beyond i professionally. The paperwork and reciepts are well organized for my records. I always walk away with feeling that the staff goes above and beyond in terms of taking care of the vehicle and my needs. I have been to other dealerships over the years and I feel I have to be more knowledgeable that the service rep so I can ensure I get the services my vehicle needs or I am not over sold. There is no issues at Seattle Mini. Dave, was professional. Both Anthony and Dave made steps to ensure the quoted price was as accurate as possible. More

Excellent service, nice job on car wash and mobile video of inspection was a real plus. Also ready on time. of inspection was a real plus. Also ready on time. More

An excellent SERVICE based dealership that puts all the stereotypes of stealerships behind you. A well engineered brand with the finest of folks. Dani at service made it so easy. Mercedes’ came to pick stereotypes of stealerships behind you. A well engineered brand with the finest of folks. Dani at service made it so easy. Mercedes’ came to pick me up when my car was ready. Can’t say enough about this dealership or the product/service they provide. My next car will be a mini. And Seattle Mini is my dealership! Well earned! More

Dani did a great job helping me get the work I wanted done taken care of in my high mileage Mini Cooper. Part prices are a bit high. And labor prices at a dealer in Seattle meant I paid more than I would done taken care of in my high mileage Mini Cooper. Part prices are a bit high. And labor prices at a dealer in Seattle meant I paid more than I would for my local mechanic. More

Great support from Amy, Anthony. Thanks to Seattle MINI and BMW NA! Kudos to a service guy named Drew! Way far better customer support than pathetic Danielle I'm forced to face. Th Thanks to Seattle MINI and BMW NA! Kudos to a service guy named Drew! Way far better customer support than pathetic Danielle I'm forced to face. This is specifically about advisor Danielle, most unfriendly, rude service and uncomfortable that I have to encounter. Very shame to see that with my beloved Mini and Seattle Mini having to deal with her. Since the time I bought my Mini from SeattleMini, no one else ever service this car for any type of service outside of awesome Seattle MINI, however if I ever have to face her again, I'd rather have to consider go to somewhere else to service my Mini! Sorry most uncomfortable that ever had in my life with a customer service scenario. More