Seattle MINI

Had a deal lined up with Chris Kosoff for my grandparents to purchase a 2019 Ford Flex as this was the absolute perfect replacement for their 2007 Ford Freestyle. Has all the creature comforts they wanted bu to purchase a 2019 Ford Flex as this was the absolute perfect replacement for their 2007 Ford Freestyle. Has all the creature comforts they wanted but also kept the same platform to allow them to have a seamless transition into a the final car they will buy before they have to stop driving due to age. I spoke with Chris Kosoff and he agreed this was the prefect car for them. We had plans to come down on the weekend. Chris said this was not an issue as I would be going with them to help with the process. We tried to make a deposits, but were told we are not really doing that, but not to worry as Chris said, “I have the keys this is the prefect car for them from what you said. I’m not going to let anyone else sell it”. I even told Chris if something changes let me know and I will try and have another family member go with them to make sure it doesn’t sell. I was again reassured not to worry. Well the next day Friday evening Chris emails me saying, “So I wanted to tell you that the flex sold today. I tried to keep it but customer was here. Would they take a Subaru Outback?”. Chris Kosoff is the very reason car sales people have a reputation. Just putting the facts out there of course he tried to save face and make himself feel better with all the excuses, but that’s all they are. Sadly this review will not change anything, but maybe it will help someone in the future and at the very least let people know about our experience. Thanks Chris you keep doing you. More

The service at Seattle Mini is great! Very friendly and honest. Derek was upfront about the cost and the mechanics have kept my Mini going for over 180,000. Very friendly and honest. Derek was upfront about the cost and the mechanics have kept my Mini going for over 180,000. More

Great service! Derek was kind and professional, explained everything. The service was done on time! Thank you Derek! Thank you Mini dealership! Derek was kind and professional, explained everything. The service was done on time! Thank you Derek! Thank you Mini dealership! More

This was the best car-buying experience I've had, by far. Incredible service from friendly staff and the most knowledgeable, honest, trustworthy and reliable salesperson I've ever worked with. Michael Sylvan Incredible service from friendly staff and the most knowledgeable, honest, trustworthy and reliable salesperson I've ever worked with. Michael Sylvan either met or exceeded expectations - he's thorough, kind, knowledgeable, extremely pleasant to work with and very clear about timelines and follow up. He was diligent to ensure I had all the information I needed up front (without pushing for the sale), was clear and realistic about timelines, pricing, and overall expectations. The dealership and overall experience was very high quality, but Michael Sylvan really made the experience delightful. I was able to get the dream car I was looking for built to my specifications! Michael found an opportunity to modify an existing car to my needs to reduce the time to build & ship, we took care of the majority of the documentation & logistics ahead of time so the closing process took a fraction of the time I expected. Michael also provided great owners tips & tricks, ensured the mini was programmed and had my basic settings and carplay connected before I drove off the lot. I could not recommend Seattle Mini and Michael Sylvan more - look no further if you're looking for a Mini and a phenomenal car buying experience. More

Best experience buying a car I’ve had ever. Michael Sylvan is the Best! Knowledgeable, patient,thorough and no pressure . Gave us exactly what we wanted. Highly recommended Michael Sylvan is the Best! Knowledgeable, patient,thorough and no pressure . Gave us exactly what we wanted. Highly recommended More

Professional, buttoned down and cognizant of the right customer experience. Mike Sylvan did a marvelous job minimizing the amount of time in the buying experience and dealership with all the advance work customer experience. Mike Sylvan did a marvelous job minimizing the amount of time in the buying experience and dealership with all the advance work we were able to take care of. Highly recommend!! More

They charge $2K over MSRP for stuff you don't want. Took 3 weeks to fix a mechanical problem before delivery. Took 3 weeks to fix a mechanical problem before delivery. More

Serviced in one day as requested. Great customer service! Provided transport to and from home while car was in the shop. Great customer service! Provided transport to and from home while car was in the shop. More

The dealership was great to work with but did not like the extended insurance hard sell. I wanted to decline the extra expense but the representative pressed very hard. It was uncomfortable and time consu the extended insurance hard sell. I wanted to decline the extra expense but the representative pressed very hard. It was uncomfortable and time consuming. This is why I might prefer to buy online. The salesman was very good to work with, however. More

The dealership was clean and comfortable and the service agent, Derek, was professional, very courteous and respectful. I appreciate the videos that the mechanics make to explain and show the car problem, b agent, Derek, was professional, very courteous and respectful. I appreciate the videos that the mechanics make to explain and show the car problem, but I’d rather be able to speak directly. Just who I am. I’ve been a mini Cooper customer here and the final 4,000$ of the repair at 60,000 miles makes it cost prohibitive for me to keep my mini Cooper, which feels environmentally irresponsible. So, I’m more frustrated with the car than I am the dealer, but at the same time, think they would do more to help customers such as myself who haas been a loyal customer for 13 years. More