Seattle MINI

Excellent experience. Professionally handled all my paper work and questions. Second Mini I have bought. Called a few days later with a follow-up as to how things are going. Explained about license t paper work and questions. Second Mini I have bought. Called a few days later with a follow-up as to how things are going. Explained about license tabs being installed when they come in. Went thoroughly over the car features and I feel I could phone with any questions. This questionaire is not user friendly. Logging in is impossible More

I had never owned a new car in my life, and had in fact been driving the same car since 1987. I test drove a Mini, at a family members request, and WOW! Totally loved the car, and that is saying somethin been driving the same car since 1987. I test drove a Mini, at a family members request, and WOW! Totally loved the car, and that is saying something. Just to make sure, I test drove 15 other different cars. (Yes, you read that right. It was a long month of weekend test drives.) Went back to Mini and then test drove all the available cars on the lot, testing different body styles and motors. The dealership did not have the car I thought I eventually would want to buy on the lot, so they had it brought in from elsewhere, just for me to test drive. Smart move because that's the one I ended up getting. Every time I went in they were friendly, and happy to see me, and although I ended up working with Michael for the most part, the other sales staff members were great and fun as well. I went on test drives on the freeway, through the local neighborhood and even to a big name chain coffee drive thru! I just had a blast. When the car was ordered to my exact specifications, I got great updates on the progress and pictures from Michael of my car as it came in to the lot, during the January snow event. I can honestly say that financing was a breeze here, and overall I give these folks two thumbs up, and an '11' on a scale of 1 to 10! I have had the car for about three weeks now, and I'm looking forward to going back to get my plates just to say to these nice people again. Best experience getting a new car. EVER. More

My experience with Mini Seattle was perfect. I have been going there for a few years to get my mini serviced and just recently purchased a new one and the experience was smooth and effortless on my part. I going there for a few years to get my mini serviced and just recently purchased a new one and the experience was smooth and effortless on my part. I reccomend Mini Seattle to anyone who is looking to get a new or used mini or to get a mini they already have serviced. The salesman, finance department and the front desk were all very friendly and made my experience even better. thank you! I love my car :) More

I setup appointment for items to be replaced and was told a certain amount and time frame and neither were correct. Service rep was rude and very cocky. I paid good money because MINIs aren't cheap and got h a certain amount and time frame and neither were correct. Service rep was rude and very cocky. I paid good money because MINIs aren't cheap and got horrible service for what I paid for. More

I went to seattle mini because it was the closest one to me. At the end of my experience I would have driven an hour to get the customer service I recieved from this staff. Everyone was outstanding! I work me. At the end of my experience I would have driven an hour to get the customer service I recieved from this staff. Everyone was outstanding! I work in retail so I know the importance of great customer service and this location had it all. They were more than accomidating, wanted the best deal for me and my new mini, were polite and willing to go above and beyond (even though it was superbowl sunday), and I left feeling like I could go in there any day and they would remember me and my car. By far the best car buying experience I have ever had and recommend it to anyone. Big thanks to David with helping me find the right car and to Michael for getting all the finance paperwork done so easily! Great job Seattle MINI! Thanks so much, I LOVE MY MINI!!!! More

I had planned to trade in my 09 mini for something new as my 3 year re-finance deadline was fast approaching. While in Seattle mini for service on my wife's car, we casually asked Mr. Wolf how we can go abo my 3 year re-finance deadline was fast approaching. While in Seattle mini for service on my wife's car, we casually asked Mr. Wolf how we can go about trading my car in in the future. He went into salesman mode and within 20 minutes found a car I liked and had me lined up to trade mine in at 0 cost to me the next day. I thought maybe I would owe a bit on my current loan, but Mr. Wolf found out that the new loan would take care of the first one, and it would be like starting over with a new car (one that I really liked). While crunching numbers for me, we found out from the service dept that my wife would not be getting the loaner car she was told she would get over the phone. After casually voicing her disappointment, Mr. Wolf worked out a deal with the sales manager and has us in the brand new coupe with the dealer plates as an "overnight demo." He also did some magic and got me bonnet stripes and rubber floor mats for my new car. It was ready for me the very next day. He went way far beyond what I would expect from a dealer and I could NOT be happier!! More

My car was totaled so I went to a few dealerships around Seattle but when I went to Mini I felt at home. It started when Damon confirmed my appointment online -- something I thought was very professional. T Seattle but when I went to Mini I felt at home. It started when Damon confirmed my appointment online -- something I thought was very professional. Then I had a warm greeting at the front desk, and they knew I was coming. I met with David Wolfe who is adorable and patient and professional. They let me bring my dog in and she was given dog treats, water, and tons of affection. She even fell asleep under the finance manager's desk. The dealership is well-designed and a fun place to hang out. Hats off to Mini for creating a great experience for me. More

I just bought a new car there so my experience does not yet cover their service department (thus the N/A above)... but the sales experience was hands-down the best I have ever had when buying a car. The s yet cover their service department (thus the N/A above)... but the sales experience was hands-down the best I have ever had when buying a car. The sales guy (Terry Hogan) was very easy going and laid back - no sleazy tactics - no high pressure tactics... he just came across as a regular, honest guy. It was the first time I can say I enjoyed the car buying experience. I got the car for MSRP... without haggling. That's fairly incredible considering the car I bought and the fact that the MSRP is a very reasonable price for it. If the service department turns out to be as good as the sales department, I'll consider this the best car dealership I've ever encountered. More

My overall buying experience from Seattle MINI was positive. Things worth noting… As with most MINI dealerships, there was very little wiggle room for negotiating - compared to Honda, Toyota, Subaru, positive. Things worth noting… As with most MINI dealerships, there was very little wiggle room for negotiating - compared to Honda, Toyota, Subaru, VW etc… With my last five new car purchases, all were below, at, or within $200 of invoice. Not possible with Seattle MINI – I tried! My sales person was helpful and reasonably honest. He helped make the car buying experience, from initially ordering to taking delivery, go smoothly. Beware of the Costco "Discount". • Initially promised $500 off MSRP during first dealership visit for joining Costco Auto • Changed to $1,600 over invoice Costco Discount on second visit while purchasing car • What actually happened o After agreeing to $1,600 over invoice price - o Paperwork was drawn up and $350+ in misc. dealer fees were added to invoice o $1,600 increased to $1,956 after added dealer fees o MSRP over invoice difference = $2,085 vs. Costco Discount over invoice difference = $1,956 Total savings = $129 More

I've purchased two MINIs in the past four years. I love my car but it's the VIP service I get at Seattle MINI that keeps me coming back. My most recent visit to Seattle MINI involved me stopping by while my car but it's the VIP service I get at Seattle MINI that keeps me coming back. My most recent visit to Seattle MINI involved me stopping by while I was in the area to order snow tires. Raychel in the service department was able to squeeze my Countyman into the service schedule right then to have my new snow tires installed immediately. I was expecting to have to order the tires & wheels and schedule a future service appointment for install. I appreciate the efforts of the parts department & Raychel in service which resulted in me being ready for ski season all with one stop. Plus I left with a freshly washed car. Totally happy & ready for the slopes in my 2011 Countryman. More