Seattle MINI

Kay is fantastic--warm, friendly, knowledgable! And her sales manager and finance manager (Glen) are wonderful, too! They were accommodating and friendly as I dithered about which car to buy, a five-month sales manager and finance manager (Glen) are wonderful, too! They were accommodating and friendly as I dithered about which car to buy, a five-month purchase process. More

My Lexus suffered catastrophic engine failure earlier in the week. I found myself needing to buy a car with no planning and no preparation. After doing a lot of online shopping I hit a bunch of local dealer the week. I found myself needing to buy a car with no planning and no preparation. After doing a lot of online shopping I hit a bunch of local dealerships, and while I never felt like I was being lied to, I also never felt like the people I talked to were going out of their way to answer my questions and give me the information I wanted, rather than the information that would make me buy from them. I got the standard hard-sell routines, the "this car won't be here tomorrow" stories, and so on. Then I went to Seattle MINI and the difference was night and day. A calm, fun, relaxing atmosphere, fun engaging personnel, and no pressure. I'm loving the mini. It's a joy to drive, but I've found myself gushing with equal enthusiasm about my experience at the dealership. Kay, Brent, and the rest really made my car-hunt a pleasant, low-stress affair. It created near instant brand-loyalty in me. I really can't say enough. More

Great experience. Fun! Found exactly what I was looking for. Very helpful and courteous. Would definitely use this dealership again. Thanks Seattle Mini! Love my new car! for. Very helpful and courteous. Would definitely use this dealership again. Thanks Seattle Mini! Love my new car! More

My first service with Mini Seattle was a complete disaster. I had several items wrong with the car. Some were intermittent, some consistent. After holding the car for one week, I get a call back t disaster. I had several items wrong with the car. Some were intermittent, some consistent. After holding the car for one week, I get a call back that everything I had itemized as issues were all "working as designed". My service rep was especially adept at evading direct questions and providing lengthy dissertations on things not related at all to the issue under discussion. I was met with repeated statements of "I have my best mechanic on it", "he's worked on reproducing the issues repeatedly all day and cannot reproduce", and "we've determined that this issue is working exactly as designed". Each and every issue came to this same conclusion. At this point I decided to pick my car up anyhow instead of arguing about it on the phone and offered to reproduce any issue when I arrived. I was greeted by a different service rep. He and a mechanic walked with me to the car and I reproduced every item. For each, they both declared that it was not working as designed - completely the opposite of the first crew. They kept the car another week to replace all the impacted items. Now with my car gone for over two weeks, I go to pick it up and they can't find it or the paper work. The idiot initial rep had misfiled things and no one could readily find it. A mechanic was able to eventually find the key, but the folks working the front desk were unable to find or reproduce any of the paperwork so I drove it home in the end. More

Very friendly and made the process easy. Good selection of vehicles. Patient with buyer as explored all of the options available. Spent a lot of time with us. of vehicles. Patient with buyer as explored all of the options available. Spent a lot of time with us. More

Absolutely the best experience I've ever had buying a car. Everyone in the dealership is friendly and go out of their way to make you feel comfortable and special. We both loved the whole "becoming part car. Everyone in the dealership is friendly and go out of their way to make you feel comfortable and special. We both loved the whole "becoming part of the mini family" atmosphere. Dave was especially helpful explaining features of our mini before, during and after purchase. He especially made us feel the mini car buying experience was about making us happy about our purchase instead of making a buck. I had a ton of questions and he was always patient and made sure I understood his explanations and was satisfied every step of the way. DAVID ROCKS!!! Even the financing portion was geared towards making us happy, was extrememly quick, easy and professional! Thank you David and Seattle Mini for an awesome car buying experience!! More

We came to the dealership just to look. We were We came to the dealership just to look. We were greeted with a welcoming friendly atmosphere. Our salesman David listened to what we were look We came to the dealership just to look. We were greeted with a welcoming friendly atmosphere. Our salesman David listened to what we were looking for and after narrowing down our likes and dislikes he was able to find the perfect car for us. The whole experience was very positive. We will definitely do business with Seattle Mini in the future. We love out new Mini Countryman . We are also glad Seattle Mini is dog friendly :0) Thankyou, John and Kris MacKay Gracie too More

Kay was very helpful. We were able to work out a satisfactory trade in for my 2005 Mini and did a great job of explaining the new when I took delivery. I highly recommend Kay as an excellent profes satisfactory trade in for my 2005 Mini and did a great job of explaining the new when I took delivery. I highly recommend Kay as an excellent professional. More

Kay our sales person was friendly and fabulous. she helped me through the process and pick the right car for me. Would do business with both Seattle Mini and the sales associate. helped me through the process and pick the right car for me. Would do business with both Seattle Mini and the sales associate. More