Chrysler Dodge Jeep Ram of Seattle - Service Center

Oil change for the Jeep Cherokee I used the express service- no waiting and people very friendly and helpful. All questions were answered. And I even got a free car wash. I used the express service- no waiting and people very friendly and helpful. All questions were answered. And I even got a free car wash. More

Jeep appointment Car was done a day ahead of schedule - great communication. Was happy with the work and the price was very fair. Dealer was very easy to work with. Car was done a day ahead of schedule - great communication. Was happy with the work and the price was very fair. Dealer was very easy to work with. More

3.5 stars after they corrected mistakes They fixed mistakes they made during my last visit. Aside from that, I’m not sure on the value of making appointments. I made one, and if I didn’t spe They fixed mistakes they made during my last visit. Aside from that, I’m not sure on the value of making appointments. I made one, and if I didn’t speak to the service manager, my appt would have done no good and I would have been in a long queue. This was a warranty visit. More

Good service, and no waiting I only had an oil change done this time, but service was quick, staff was helpful, Follow-up and full maintenance inspection wee also helpful. Thanks I only had an oil change done this time, but service was quick, staff was helpful, Follow-up and full maintenance inspection wee also helpful. Thanks More

Efficient no surprises service Very happy with service received from making appointment to vechile intake to on time delivery. Felt the goal was to get me put the door no muss, no Very happy with service received from making appointment to vechile intake to on time delivery. Felt the goal was to get me put the door no muss, no fuss with the services needed. More

Urgent fix needed I had what seemed to be an electrical issue where the doors would unlock automatically and the windows would roll down on their own after I had turned I had what seemed to be an electrical issue where the doors would unlock automatically and the windows would roll down on their own after I had turned the car off. It being winter and very rainy this was a pretty urgent matter. I tired to book an appointment online but they were booked out over a week so I just took it in. Noah was able to fit me in, and it was something they had never seen before. They figured it out, and unfortunately it kept taking longer than originally anticipated, mostly due to the part not showing up on time, but Noah kept me informed every time there was a delay. I really liked the ability to text with my service advisor! More

Friendly, but lied about work done Pros: Easy to schedule an appointment, friendly service reps, Cons: The service rep wasn’t fully trained up on perks with our new JLR. I had to p Pros: Easy to schedule an appointment, friendly service reps, Cons: The service rep wasn’t fully trained up on perks with our new JLR. I had to press the issue about getting a loaner car as part of the service. They use enterprise. Fine. But you end up having to get a ride back to enterprise to complete paperwork to receive the loaner. Then when returning you are suppose to go back to enterprise, check out, then wait for a ride back to the dealership. Major PITA! If that is what you’re accustomed to than Seattle Jeep would be 5 stars. But I’m used to Mercedes service. That they are not. And it’s not like our JL was any cheaper ($59k incl tax). I’d suggest they provide a tiered service. As part of the service it was to included oil change and 5 tire rotation. I was explicit when making the appt, I was explicit when I dropped it off, when they called to let me know jeep was done, I confirmed with them again. When I picked it up again the 5 tire rotation was confirmed and I have the paper reporting 5 tire rotation. Yet they did not do it. I have indisputable proof the spare tire on the back still has the fresh striping on the tread. I have pics and paper work to confirm this. Given I confirmed this at multiple times with them, it clearly is intentional deceit. So if they lie about something so trivial how do I know they did any of the work? I won’t go back. More

Another Good Experience I had my scheduled appointment for parts and service and was treated great. From greeting to picking up my vehicle it was one of the best dealer expe I had my scheduled appointment for parts and service and was treated great. From greeting to picking up my vehicle it was one of the best dealer experiences. More

Service and cylinder heads fixed I was very pleased to have the cylinder heads replaced under warranty without having to argue for it like i have read about on the forums. I also had I was very pleased to have the cylinder heads replaced under warranty without having to argue for it like i have read about on the forums. I also had the oil changed, tires rotated, coolant flushed and differential oil changed. The one very disappointing thing was that approximately 6 hours after paying and leaving the dealership i was emailed a coupon that would have saved me about $75 on the other services i had performed, which is obviously useless to me after the fact. More

Friendly and helpful associates I had to bring my 2014 Sonata in for some service recently, Both times the customer service reps were extremely friendly and helpful. They thoroughly I had to bring my 2014 Sonata in for some service recently, Both times the customer service reps were extremely friendly and helpful. They thoroughly discussed the recommended maintenance needed on my car and were helpful in setting up the appointments based upon the priority service needs. More