Chrysler Dodge Jeep Ram of Seattle - Service Center

Team was super friendly and helpful. Totally earned the five stars. Things that didn't work well: call to coordinate ended up at voice mail three times after being put on hold and I had Totally earned the five stars. Things that didn't work well: call to coordinate ended up at voice mail three times after being put on hold and I had to call back. Suggest to reconfigure phone set up. I mentioned several times I need a shuttle to come to and back to dealership. No clear communication with shuttle driver, so he left and I had to adhoc coordinate my own transport while being assured earlier that the shuttle will be available. More

I was charged over $300 for an oil change. An estimate of the price was not disclosed to me at the time of making my appointment, and I discovered this after arriving. The cost of parts was in An estimate of the price was not disclosed to me at the time of making my appointment, and I discovered this after arriving. The cost of parts was inflated between %300 - %1100, while markup is expected, this seems absurd. I am unable to find an oil change at a certified technician in the region for more than $150. I built a good client relationship during the sales process, and now feel betrayed by the absurd product markup, overall cost of service, and the failure to disclose this in advance. The service itself, however, appears to have been performed well. Thank you for that. More

Service tech was awesome! Went beyond his job duties, not just with me but with other customers as well. Went beyond his job duties, not just with me but with other customers as well. More

Noah, always professional, friendly, and knowledgeable . And an employee who is exceptional, Asad. He has driven me on numerous occasions and he is always polite, friendly and an excellent driver. He has And an employee who is exceptional, Asad. He has driven me on numerous occasions and he is always polite, friendly and an excellent driver. He has driven me to and from the dealership on a number of occasions and his attitude is spot on. Give him a special thanks from me. Patricia Derrig Pavia More

Noah is great, very professional, always very helpful , seems like all employees from service are very nice but employees from sales all are very helpful and i have a bad experience with one salesman, he w seems like all employees from service are very nice but employees from sales all are very helpful and i have a bad experience with one salesman, he was in bad mood and he was just rude. I still like this dealership because services it’s great but sales not so good. More

The service Dept. is great and I know I will get great service every time. is great and I know I will get great service every time. More

Thank you for being clear about the wait time and even finishing 10 minutes before predicted! finishing 10 minutes before predicted! More

I hope next time if they need it , they will find the tire lock , where it is :) tire lock , where it is :) More

Well done, but took a few phone calls and 2 visits! ! Thank you very much ! Thank you very much More

After taking my truck there for repair, somehow they have lost my expensive alarm fob. I have called a handful of times and have yet to receive a call back from them. I’ve left messages with their service ma lost my expensive alarm fob. I have called a handful of times and have yet to receive a call back from them. I’ve left messages with their service manager but it doesn’t seem like they care. I’m not sure what else to do at this point other than share my unfortunate experience. I’ve used their service department many times before without any issues. Customer service is nonexistent here. It’s difficult to understand why no one has contacted me. More