Chrysler Dodge Jeep Ram of Seattle - Service Center

Everything was good except for the time it took to get the vehicle back. Was told an hour and a half and took 3 and a half hours. I had to call to check on the vehicle status and was told it was ready. Th the vehicle back. Was told an hour and a half and took 3 and a half hours. I had to call to check on the vehicle status and was told it was ready. There is no telling how long the vehicle was ready to be picked up because I never received a call. Communication needs to improve. My time is extremely valuable and it seems that's not important to the service department. More

Great service and follow up. Waited at shop an extra 45 minutes for shuttle. Driver seemed to not have knowledge of scheduled trip during initial reservation for appointment. 70 Waited at shop an extra 45 minutes for shuttle. Driver seemed to not have knowledge of scheduled trip during initial reservation for appointment. 70 MPH on the Interstate to downtown during late rush hour was not enjoyable since speed limit is 60 MPH More

The service dept was courteous and knowledgeable. What they knew they told me and more importantly, what they didn’t know they also informed me and made a plan for how to identify and fix the issue. What they knew they told me and more importantly, what they didn’t know they also informed me and made a plan for how to identify and fix the issue. More

We needed service on our suspense system, we had replaced the unit but did not have equipment to fill the nitrogen. Sage was able to get us in right away, my husband explained his hesitation to have work don the unit but did not have equipment to fill the nitrogen. Sage was able to get us in right away, my husband explained his hesitation to have work done, as he has always had bad experiences at shops. We had a smooth ride home, we were very happy with the service. However when we went to the store later that night, my husband got out of truck, as I drove slow to park, he heard a noise near the rear of the truck. On Sunday morning he went out to take off the tire to see if anything was hanging down. However he found all 5 lug nuts were not tightened, 3 of them were hardly on. That was the ‘noise’ he heard. He called Sage on Monday morning. This was very concerning as we could have been in a bad accident if he did not hear the noise and checked it. Our tire could have fallen off on the Freeway and killed someone behind us. We do not want the mechanic fired but retraining them might be needed, with a thorough checklist signed off by the mechanic because obviously they were distracted and missed a critical step when they signed off on our truck. More

Service department is first rate. Highly recommended, James was well informed and affable to boot. Highly recommended, James was well informed and affable to boot. More

I bought my truck here, and I keep bringing it back for the outstanding service with excellent attention to detail. the outstanding service with excellent attention to detail. More

I had good experience in the dealership with the oil and air filter change. I was informed of the pricing incurred beforehand. air filter change. I was informed of the pricing incurred beforehand. More

The customer service by the service desk people was non existent. If there would be continued poor service like I experienced I will go to another dealership for my next vehicle purchase. existent. If there would be continued poor service like I experienced I will go to another dealership for my next vehicle purchase. More

The staff was great! they listened to me about the problem that I was having with my truck and they found out what the issue was and and they repaired it.the whole staff d they listened to me about the problem that I was having with my truck and they found out what the issue was and and they repaired it.the whole staff does an outstanding job! More

Service department was very friendly and kept me in the loop the whole time. Great experience. loop the whole time. Great experience. More