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Chrysler Dodge Jeep Ram of Seattle - Service Center
Seattle, WA
701 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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701 Reviews of Chrysler Dodge Jeep Ram of Seattle - Service Center
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December 20, 2023
Noah continues to be an excellent advisor. He was able to accommodate a change in schedule which I greatly appreciate. Communication is key in service environments and Noah does a great job th He was able to accommodate a change in schedule which I greatly appreciate. Communication is key in service environments and Noah does a great job there. That he also remembers actions I took on a previous car says that he really knows his stuff. More
by QWREIGH
Verified CustomerEmployees Worked With
December 19, 2023
Eliza Soderberg. The best!!! Clear communication, very helpful. Went above and beyond to have my vehicle ready for me after hours. The best!!! Clear communication, very helpful. Went above and beyond to have my vehicle ready for me after hours. More
by DOUGSOUDER
Employees Worked With
December 17, 2023
George Cobb does not think to go to bat for the customers. He does the bare minimum and only expects the bare minimum from the technicians who do the oil changes. Over the last five years, th customers. He does the bare minimum and only expects the bare minimum from the technicians who do the oil changes. Over the last five years, the oil service technicians of Seattle Jeep have repetitively recommended maintenance services which I have recently completed. Why a technician would recommend a new air filter without looking at it is beyond me unless he/she is cutting corners. Why the customer rep would not call out a technician for not wiping off some spongy oil on an engine to verify a seal is leaking before recommending a $265 diagnosing fee is an unfriendly, customer-service approach. How the technicians missed a bad humidity sensor (which can override the recirculating fan controls) while trying to diagnose a cabin comfort problem is an indicator of average mechanical technicians. After $300 worth of diagnosing work, Seattle Jeep returned my car claiming the AC checked out. I decided to find the problem, and I fixed the problem with a $40 humidity sensor. My experiences with Seattle Jeep reveal the dealership has average mechanics, oil-service technicians who cut corners, and customer reps who try to unnecessarily upcharge. Customer conversations in the waiting room validate my conclusions. In Conclusion: If you do not understand vehicle mechanics, do not do business with Seattle Jeep unless you are willing to regularly pay for upcharges. More
by douglaslatimer
Employees Worked With
George C.
December 16, 2023
Extremely expensive. 300$/h for a commercial promaster. Eliza was absolutely great, communicative and informative. Service was timely. However After 2 years getting the v 300$/h for a commercial promaster. Eliza was absolutely great, communicative and informative. Service was timely. However After 2 years getting the van serviced here not sure I will be back here. Price are outrageous. More
by FILIPPO1
Employees Worked With
