Seattle Jeep

Wonderful Service at Hyundai Despite the seemingly never ending addition of new service advisors with whom I have dealt, they all (ok most) have been friendly, kind, trustworthy Despite the seemingly never ending addition of new service advisors with whom I have dealt, they all (ok most) have been friendly, kind, trustworthy and sensitive in the delivery of the dreaded news that goes beyond.... "everything is great!" I have had a couple of unique situations in dealing with the Hyundai folks that required some above and beyond TLC and salespeople and service advisors have never failed me. I have recommend Hyundai of Seattle to several people and will continue to do so.. More

check up I received great service from Justin. In the morning as soon as I walked in Justin greeted me. He was attentive He was friendly, attentive and made me I received great service from Justin. In the morning as soon as I walked in Justin greeted me. He was attentive He was friendly, attentive and made me feel heard when I was discussing my car problems with him. More

Justin and Collin went above and beyond solve my problems. Justin was on time, professional, communicative, and knowledgeable. Justin and Collin solved a couple of hard problems they had not really seen befor Justin was on time, professional, communicative, and knowledgeable. Justin and Collin solved a couple of hard problems they had not really seen before, and they did it well and on time. I was entirely satisfied. More

Friendly and Helpful service Good communications with Justin the service advisor. I like the texting system used to get updates or ask questions. The physical dealership seems a Good communications with Justin the service advisor. I like the texting system used to get updates or ask questions. The physical dealership seems a bit dated and crowded, plus waiting area is small, but overall its clean. More

Very attentive. Justin regularly communicated and the service was done promptly. The recommended work was explained well and I agreed and approved of the recommended Justin regularly communicated and the service was done promptly. The recommended work was explained well and I agreed and approved of the recommended work. I was satisfied. More

Solid service, expensive hourly Great customer service from checkin to checkout. Quick to support and take care of you. Just annoyed with the overall cost to replace an already recal Great customer service from checkin to checkout. Quick to support and take care of you. Just annoyed with the overall cost to replace an already recalled/fixed part. One hour charge to check on the issue, which is what I said the problem should be, another hour charge to install the wire setup. Total labor (inspection and install) was $300+ to install a $25 part. I’d come back for unique Jeep issue. More

Helpful The staff was great! Very helpful and pleasant. They answered my questions and had me on my way in no time! Will be back for my next oil change. The staff was great! Very helpful and pleasant. They answered my questions and had me on my way in no time! Will be back for my next oil change. More

Pleasant lease experience I traded in a lease for a new Jeep and had one of the quickest and easiest experiences! The deal was fair, I got the car I wanted and financing was q I traded in a lease for a new Jeep and had one of the quickest and easiest experiences! The deal was fair, I got the car I wanted and financing was quick! More

Stay A Way I would give this dealership a big fat 0 if I could. The experience at this dealership was overall TERRIBLE. I bought my vehicle in July and had to ov I would give this dealership a big fat 0 if I could. The experience at this dealership was overall TERRIBLE. I bought my vehicle in July and had to over night all the paperwork to them and had to go in 3 months later to pick up the paperwork that Travis my sales rep was supposed to send to me 3 different times. I had to go in to get my key because Travis ALSO mistakenly gave me the wrong one and figured I would get an oil change while I was there. Biggest mistake I have ever made was trusting them any further after their lack of customer service the first time around. I asked for a loaner car and they told me no to just sit and wait. When it was gonna be over an hour so we had to Uber to get food. Then, Travis promises keys but lies and said he didn't to the service advisor who tells me he can't do anything without the sales guy permission.So, I have to get involved as a customer and fix the mistake. Finally, I think everything is cleared up but no they only give me a key fob and not the actual key that is connected. Which the second key that Travis mistakenly gave me had a key attached and as well as the original key that I have. When I asked Andy the service advisory he said "yeah I think that's normal". I am honestly frustrated with the whole experience and your guys customer service. I live in graham and it was over an hour to travel to you guys to get something you promised done and you can't accommodate a loaner car, or complete a key for me correctly. I have a lot of people interested in my Jeep but I will NOT refer them to you guys who do not know how to take care of customers. More

Sybilvane Car taken promptly, service performed as requested. Overall check out sheet of car's systems is helpful. Suggest expanding customer waiting area too Car taken promptly, service performed as requested. Overall check out sheet of car's systems is helpful. Suggest expanding customer waiting area too crowded. Visit your competitor at Suburu up the street to see how its done. More