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Seattle Jeep

Seattle, WA

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Vehicles
4.5
1,165 Reviews
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13733 Aurora Ave N

Seattle, WA

98133

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Showing 1,165 reviews

December 17, 2023

George Cobb does not think to go to bat for the customers. He does the bare minimum and only expects the bare minimum from the technicians who do the oil changes. Over the last five years, th More

by douglaslatimer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George C.
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Dec 19, 2023 -

Seattle Jeep responded

Mr. Latimer, We apologize for your experience and will use your input for future training with our staff and technicians. We are glad that George was able to help you with your Lube Oil Filter change service by removing the Labor Charge and saving you some money since your maintenance contract had expired. It is our goal to always work hard for our customers and listen to their feedback and use it to improve and train our staff. Thank you, Derek Carroll – Service Director

Dec 20, 2023 -

douglaslatimer responded

Mr. Carroll, I would have been thrilled to give George Cobb credit for discounting the labor charges on the oil service that was performed on my car on 12/12/2023. However, that credit goes to George's supervisor. Let me explain. After explaining to George that I had prepaid for three oil services, had only used one of the credits, and my additional two credits had expired less than six weeks ago, I would have liked George to have taken some initiative and asked his supervisor if an exception could be made and an expired oil-service credit could be used before he adamantly denied my request to use one of the credits. It was only after I requested to speak with his supervisor that George excused himself and went to ask someone about honoring one of the two expired, oil-service credits. Not only did he not initiate, he did not even correctly respond to my request to speak with a supervisor. So, in my book, George does not get the credit. If George had asked his supervisor about the situation without my requesting to speak with a supervisor, then George would have gotten credit for good customer service regardless if I received any financial benefit from his conversation with his supervisor.

December 16, 2023

Great customer service by the entire team. It was my first time here and I will definitely be back. More

by OBOY1184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George C.
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December 16, 2023

Service was great, no issues and they were relatively quick. I will be coming back here More

by MFAHRNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George C.
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December 16, 2023

Great service and very friendly helpful will do what they have to do to help More

by WEVLEYAVIATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliza S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 16, 2023

Extremely expensive. 300$/h for a commercial promaster. Eliza was absolutely great, communicative and informative. Service was timely. However After 2 years getting the v More

by FILIPPO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eliza S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 15, 2023

Very friendly and helpful. I appreciate the time taken to help resolve the situation. Thanks again! More

by michem86
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliza S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 15, 2023

Helped me out and fixed my truck. Answered all my questions and was able to work with my schedule to get me service for my truck More

by ODNEBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliza S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sage E.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 15, 2023

Sage is a pleasure to work with, and takes care in keeping you informed and ensuring things are done right. I feel in good hands at Seattle Jeep. More

by tjos.hansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliza S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sage E.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 15, 2023

It's disappointing that I can't even be told when a part will become available. A failed catalytic? I'm looking to buy Toyota next time, not Jeep. More

by alphabravo98155@gmail.com
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sage E.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 15, 2023

Super great team, Noah was awesome! Will be going to seattle jeep for all my service More

by KATELYN6131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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