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Seattle Jeep
Seattle, WA
1,233 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
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Showing 1,233 reviews
March 02, 2011
Purchased a used Jeep in July 2010. Condition of Jeep overstated..it needed a new differential. Cindy McDowell had me wait 30 days for service contract to start before doing repair so Chrysler would pay overstated..it needed a new differential. Cindy McDowell had me wait 30 days for service contract to start before doing repair so Chrysler would pay instead of dealership absorbing the cost. Purchased a fairly expensive service contract which pays for nothing. Recently had several things go wrong with car none of which were covered. Went in to cancel my service contract and they tried to bump me to the better service contract but I'm burned out on them now. Should have given me better contract from the beginning...very bad customer service. Andrew in service makes commission off these service contracts and he screwed up. This service department has one of the highest hourly rates around at $141.00 per hour. Why would anyone use their service department ??? This dealership is dishonest. BUYER BEWARE More
by arleenb
Employees Worked With
Mark in Sales, Andrew in Finance, Casey in Service and Cindy McDowell service manager
March 25, 2010
Very pushy salesman. Had me filling out financing paperwork before I could even test drive the car. Then when I decided not to buy, I was insulted, mocked and let feeling aweful. The salesman actuall paperwork before I could even test drive the car. Then when I decided not to buy, I was insulted, mocked and let feeling aweful. The salesman actually sulked as I walked out the door. No "thank you, here's our card, please bring us your business when you are ready to buy". Used every used car salesman cliche in the book. More
by customer01
Employees Worked With
Christopher Heinz
February 12, 2010
This dealership charged me $4000.00 over MSRP. When I got home and did the research I discovered this and brought the car back to them the next day. They apologized and renegotiated the deal telling me that home and did the research I discovered this and brought the car back to them the next day. They apologized and renegotiated the deal telling me that I would be paying $4000.00 less and showed me my final price. I forgot to check the line where my down payment was and signed the deal. After all was done kept my down payment of $3000.00 and charged me MSRP on top of that. Good for them and their great negotiating skills. They have terrible customer service and their maintenance is unprofessional. We took our car in for an issue we had with the transmission and instead of diagnosing it they just plugged it into a computer and said they would just update the program and that “might” fix it. It didn’t fix anything and now we have no warranty to cover it. I would not recommend them to anyone and I will never buy a car from them again. In fact they have ruined any hope I had for the manufacture. I won’t be buying a Chrysler again. This is a good case of Americans ripping off Americans. More
by chetter
Employees Worked With
Scott
