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264 Reviews of Seattle Hyundai - Service Center
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October 19, 2022
THE WORST SERVICE DEPARTMENT, the absolute worst. They do not answer the phone, they do not call you back, you have to beg the receptionist to hand carry a note to your service advisor if you want an They do not answer the phone, they do not call you back, you have to beg the receptionist to hand carry a note to your service advisor if you want an update. My car is under warranty and they tried to deny me a rental car which I was entitled to, my service advisor said he had to call the "district manager" for approval after I insisted. First they said 3-5 days to get the needed parts, 5 days later no update. Now after literally calling 5 times they tell me 7-10 days to get the parts. I bought my car new there and I still get terrible service, I will not make that mistake again. AVOID. More
by seattleguy
Employees Worked With
August 26, 2022
My 2021 Sante Fe with 10k miles on it has a very dangerous gas leak. I lease this at Seattle Hyundia. They said they couldn't get in in until late October! I tried to have it towed there and AAA wou dangerous gas leak. I lease this at Seattle Hyundia. They said they couldn't get in in until late October! I tried to have it towed there and AAA wouldn't take it because of the danger. Tried 3 other Hyundai dealerships and no one has any service openings. This is a critical very dangerous defect in a new expensive car. Worst dealership/company ever. They're quire accomodating when they're selling you something. I had to call the national Hyundai customer service line to even schedule my required first oil change because these xxxxxxxx never answer the phone. Now my car's going to blow up. I'm looking into ways to sue. More
by Johanna Congdon
March 23, 2022
I've had my car in twice in the last week. Brian was great! Scheduling was easy, the fix was quick. Waiting area clean and pleasant, too. They went above and beyond for service. My thanks. Brian was great! Scheduling was easy, the fix was quick. Waiting area clean and pleasant, too. They went above and beyond for service. My thanks. More
by Kris N
Employees Worked With
Brian Crosby
April 28, 2018
Great Staff Everything was easy and quick from scheduling to checking in and then getting out the door. Will definitely be back. New to the area so it’s nice to Everything was easy and quick from scheduling to checking in and then getting out the door. Will definitely be back. New to the area so it’s nice to know they are close by! More
by Bw
Employees Worked With
Service area front desk staff -afternoon shift
April 28, 2018
Service oil change Very friendly and very good service . Pickup and drop service is good. Good discounts.Explain the car technical service details in a very good way. Very friendly and very good service . Pickup and drop service is good. Good discounts.Explain the car technical service details in a very good way. More
by Santhosh124
Employees Worked With
Colin
April 24, 2018
Service Dept Very good service experience. Friendly, courteous help, clear explanation of unexpected work needed. Comfortable waiting area. Vehicle was ready when Very good service experience. Friendly, courteous help, clear explanation of unexpected work needed. Comfortable waiting area. Vehicle was ready when promised, free car wash given with service More
by CJ
Employees Worked With
Mark Benson
March 07, 2018
Great job! I appreciated the work that they did on my car and how responsive they were to my needs. Much thanks to Collin! :-) I also appreciated their abili I appreciated the work that they did on my car and how responsive they were to my needs. Much thanks to Collin! :-) I also appreciated their ability to diagnose what was going on More
by woowoo
Employees Worked With
Colin
January 19, 2018
Routine Maintenancde Friendly folks in the service department. I worked with Muhamed and he was professional, polite and helpful. Even though it is further to drive to th Friendly folks in the service department. I worked with Muhamed and he was professional, polite and helpful. Even though it is further to drive to this Hyundai service center, I don't mind, because the service is excellent and the people in the service department are friendly. More
by Klhg
Employees Worked With
Muhamed Merdanovic
February 04, 2017
Excellent customer service Travis greeted me with a smile as I walked in the door. He was very professional, informative, and kind. A thorough inspection & report of my car's co Travis greeted me with a smile as I walked in the door. He was very professional, informative, and kind. A thorough inspection & report of my car's condition came with my oil change, along with a coupon for a free car wash. Great experience. More
by Jessica H.
Employees Worked With
Travis Wilson
September 26, 2014
Professional negligence and refusal to accept responsibility I brought my Hyundai Elantra GT 2013 to this dealership for a tune-up, oil change, and specifically requested that the mechanic inspect the tires, sta I brought my Hyundai Elantra GT 2013 to this dealership for a tune-up, oil change, and specifically requested that the mechanic inspect the tires, stating I'd noted uneven and overworn tread on the tires as well as a drop-off in handling. The mechanic noted that the tread was uneven, showing me measurements, but I was not made aware they were unnaturally low, or any possible reasons why. The mechanic stated that there was plenty of life left in the tires, and provided me no other information. I later took the car to to my regular dealership; during this period I was traveling and did not have immediate access to a Hyundai dealership, and continued to notice extended wear and uneven tread, also noticing increased problems with the handling of the vehicle. My regular Hyundai dealer informed me that my car has an alignment issue that had clearly been causing both the uneven and overworn tire treads, and that Autozone should have checked the alignment to notify me of the problem, and that if the previous dealer had done so, my tires would have been usable for a significantly longer period. My regular dealership said it would be more than fair to request 50% compensation for the cost of replacing 4 tires so prematurely, as I had to have all 4 tires replaced immediately or they would pose a threat to safe driving. I immediately contacted Autozone, providing them with photos of the tires, faxed documents showing the wear of the tread, and the phone number of my mechanic for verification. They were argumentative over the phone, backpedaled on several statements they made before they knew I was seeking liability damages, and were in general resistant to assuming any responsibility for their negligence, and have not made any effort to contact my regular dealership or mechanic, despite their claim that they would do so. In addition, because the warranty for the tires was only 12,000 miles (they are rated for 40,000 minimum), Autozone states they will assume no responsibility for the state of the tires, though negligence on the part of the dealership has directly led to damage to the tires. Thanks, guys. More
by Adam Frick
Employees Worked With
Trevor Williams
