Seattle Hyundai - Service Center

Professional negligence and refusal to accept responsibility I brought my Hyundai Elantra GT 2013 to this dealership for a tune-up, oil change, and specifically requested that the mechanic inspect the tires, sta I brought my Hyundai Elantra GT 2013 to this dealership for a tune-up, oil change, and specifically requested that the mechanic inspect the tires, stating I'd noted uneven and overworn tread on the tires as well as a drop-off in handling. The mechanic noted that the tread was uneven, showing me measurements, but I was not made aware they were unnaturally low, or any possible reasons why. The mechanic stated that there was plenty of life left in the tires, and provided me no other information. I later took the car to to my regular dealership; during this period I was traveling and did not have immediate access to a Hyundai dealership, and continued to notice extended wear and uneven tread, also noticing increased problems with the handling of the vehicle. My regular Hyundai dealer informed me that my car has an alignment issue that had clearly been causing both the uneven and overworn tire treads, and that Autozone should have checked the alignment to notify me of the problem, and that if the previous dealer had done so, my tires would have been usable for a significantly longer period. My regular dealership said it would be more than fair to request 50% compensation for the cost of replacing 4 tires so prematurely, as I had to have all 4 tires replaced immediately or they would pose a threat to safe driving. I immediately contacted Autozone, providing them with photos of the tires, faxed documents showing the wear of the tread, and the phone number of my mechanic for verification. They were argumentative over the phone, backpedaled on several statements they made before they knew I was seeking liability damages, and were in general resistant to assuming any responsibility for their negligence, and have not made any effort to contact my regular dealership or mechanic, despite their claim that they would do so. In addition, because the warranty for the tires was only 12,000 miles (they are rated for 40,000 minimum), Autozone states they will assume no responsibility for the state of the tires, though negligence on the part of the dealership has directly led to damage to the tires. Thanks, guys. More

I have been working with Dan Bailey on a warranty issue involving paint chipping and flaking off the bumper of my Hyundai Sonata. I wanted to make a point of filling this form out because of his fantastic involving paint chipping and flaking off the bumper of my Hyundai Sonata. I wanted to make a point of filling this form out because of his fantastic customer service. Not only does Dan go the extra mile, but he makes the service process as easy as possible for the customer. He is knowledgeable and extremely friendly, and truly embodies a customer first approach. While this is the first time I have filled out a survey, every time I have been to the service department I would give Dan and his service time nothing but perfect marks and great feedback. Dan keeps me a loyal customer of Seattle Hyundai and him and his staff are the reason I recommend this dealership to all of my friends. Eric Wilson More

Worst customer service ever!! Bought a 2011 Tucson from this place. Then last weekend the vehicle rear passenger window was busted out. Called the dealership to get the window replaced. I get there and the this place. Then last weekend the vehicle rear passenger window was busted out. Called the dealership to get the window replaced. I get there and they sit me in a waiting room for over and hour before they tell me the ordered the wrong window and that they need to keep the vehicle overnight. This is not the first time this has happened, and I always end up taking more time out of my work in order to help them. They send me down the street to Enterprise and put me in a rental for the evening. But before doing so I asked dealership and the service manager to test the security system. The guy walks me out to the car, rolls down my window and locks the vehicle. He then opens the door....and guess what....the alarm and security system failed to activate. Now i'm being told by him that the dealership and manufacturer are not responsible for the system not going off, and that I am liable for the vandalism of the vehicle. So one window is $700....and now I have to find someone who can install a WORKING Alarm and Security System. More

The service people here have been awesome. I come in with a few questions regarding my car and they are more than helpful. I've never left there feeling like I got cheated or didn't get my money's worth. I a a few questions regarding my car and they are more than helpful. I've never left there feeling like I got cheated or didn't get my money's worth. I always left there feeling that they did absolutely everything they could do without bankrupting you. It seems like they bend over backwards for you and besides, my car always came back to me much cleaner than it was when I dropped it off which is definately a plus for me. Honestly,I wouldn't go anywhere else. Thank you guys. More

I have been taking my car to Hyundai of Seattle for the past 2 years. Brandy,the service manager, always takes care of me. She is extremely personable, and always does her best to make sure that my exper past 2 years. Brandy,the service manager, always takes care of me. She is extremely personable, and always does her best to make sure that my experience there is superb. I will only take my car to Hyundai of Seattle because of Brandy's excellent customer service. I highly recommend Hyundai of Seattle to anyone. Autumn N. More