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Seattle Hyundai - Service Center

Seattle, WA

4.6
235 Reviews

235 Reviews of Seattle Hyundai - Service Center

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February 08, 2023

I would give zero stars if I could. Awful dealership, very very shady people. I would avoid at all costs. I have had multiple bad experiences with their service department despite the f More

by seattleguy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marco D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Seattle Hyundai responded

I would like the chance to speak with you to learn more about your service experience with us here at Seattle Hyundai. Would you please contact me at your earliest convenience? Thank you, Thi Nguyen General Manager (206) 418-5068 customercare@hyundaiseattle.com

Feb 10, 2023 -

seattleguy responded

I already left you a message, have not gotten a call back.

October 19, 2022

THE WORST SERVICE DEPARTMENT, the absolute worst. They do not answer the phone, they do not call you back, you have to beg the receptionist to hand carry a note to your service advisor if you want an More

by seattleguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marco D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2022 -

Seattle Hyundai responded

Hello, Thank you for sharing your experience with us in regard to our communication here your feedback is important to us. We would appreciate the opportunity to speak with you regarding getting you a loaner, and your wait time for the parts for your vehicle. Please contact our Customer Service Team at 206-395-3419 so that we may discuss this further. Best, Customer Service Team 206-395-3419

August 26, 2022

My 2021 Sante Fe with 10k miles on it has a very dangerous gas leak. I lease this at Seattle Hyundia. They said they couldn't get in in until late October! I tried to have it towed there and AAA wou More

by Johanna Congdon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marco D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Crosby
Sep 09, 2022 -

Seattle Hyundai responded

Johanna, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your 2021 Hyundai Santa Fe and your interaction with our team. Please send me an email with your preferred contact information to discuss this further. Thank you, Thi Nguyen General Manager (206) 418-5068 customercare@hyundaiseattle.com

March 23, 2022

I've had my car in twice in the last week. Brian was great! Scheduling was easy, the fix was quick. Waiting area clean and pleasant, too. They went above and beyond for service. My thanks. More

by Kris N
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Crosby
Mar 23, 2022 -

Seattle Hyundai responded

Kris, we're happy our team provided speedy service for you. We are always more than happy to assist you if anything else comes up. Take care!

April 28, 2018

Great Staff Everything was easy and quick from scheduling to checking in and then getting out the door. Will definitely be back. New to the area so it’s nice to More

by Bw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service area front desk staff -afternoon shift
April 28, 2018

Service oil change Very friendly and very good service . Pickup and drop service is good. Good discounts.Explain the car technical service details in a very good way. More

by Santhosh124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin
April 24, 2018

Service Dept Very good service experience. Friendly, courteous help, clear explanation of unexpected work needed. Comfortable waiting area. Vehicle was ready when More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Benson
March 07, 2018

Great job! I appreciated the work that they did on my car and how responsive they were to my needs. Much thanks to Collin! :-) I also appreciated their abili More

by woowoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin
Apr 06, 2018 -

Seattle Hyundai responded

Thank you!

January 19, 2018

Routine Maintenancde Friendly folks in the service department. I worked with Muhamed and he was professional, polite and helpful. Even though it is further to drive to th More

by Klhg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhamed Merdanovic
Jan 26, 2018 -

Seattle Hyundai responded

Thanks! Really appreciate your review, it means a lot to us. Thanks again.

February 04, 2017

Excellent customer service Travis greeted me with a smile as I walked in the door. He was very professional, informative, and kind. A thorough inspection & report of my car's co More

by Jessica H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Wilson
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