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Seattle Hyundai

Seattle, WA

4.6
861 Reviews
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Today: 8:00 AM - 8:00 PM Closed Now
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14005 Aurora Avenue

Seattle, WA

98133

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Showing 861 reviews

September 06, 2022

I've been buying new cars for over 40 years , I haven't been involved in such disrespectful & lying ways in years . My first visit was with Ahmed Ahmed , He told me we were close to a deal & he would get r More

by jdinius0501
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cedric Marigman, Ahmed Ahmed
Sep 07, 2022 -

Seattle Hyundai responded

Hello! Thank you for sharing your feedback with us. It's important to us that we hear about our guests' experiences so that we can continue to grow, and better serve our customers. Please email me with your preferred contact information at your earliest convenience, so we discuss the level of communication you received during your last visit. I look forward to hearing from you. Thi Nguyen General Manager (206) 418-5068 customercare@hyundaiseattle.com

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Sep 18, 2022 -

jdinius0501 responded

I really hope that people reading these message's don't fall for your response about how you think it's important to hear about your guests experiences . Your tactics are given to your employee's to try and gain as much profit as possible for your Company . You are ( DEFINITELY ) not looking out for your customers experience , If you were you wouldn't teach your sales people to be so dishonest with customers . It's not hard to be honest up front to a customer . I can only urge people that read this , to go check other Dealers that wont be so dishonest . You can also teach honesty as well as DISHONESTY . I bet some day you will think about what I have said & know in your heart that I was right about everything I said .

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August 31, 2022

Beware of the BAIT AND SWITCH. They agreed on the price of the car and "just happened" the car sold "ten seconds" before my daughter came in to buy the car at an agreed price. Of More

by GC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley L.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cedric Marigman
Sep 14, 2022 -

Seattle Hyundai responded

Hello, While we do our best to hold on to vehicles if a customer contacts us with interest in it, we cannot reserve a vehicle without a deposit as all of our vehicles are sold on a first-come, first-served basis. However, it's never our intention to make a customer feel like we are "baiting and switching" in a situation like this. Many of our vehicles never make it to our retail lot due to pre-orders or deposits being placed, but we do our best to find a comparable vehicle in our current inventory should that situation come up. In the event that the specific trim level that you inquired about is not available, sometimes that means stepping up to the next trim level of that vehicle which could result in a higher base price. In a perfect world, we wish we could deliver the exact and perfect vehicle all of our customers are interested in, but supply chain shortages keep this a difficult task. We encourage you to keep an eye on our inventory and if you find a vehicle that matches your needs and wants, to place a deposit on the vehicle to ensure you and your daughter get to drive it home. We would love the opportunity to still earn your business and to show you that we’re doing our best to change the way Seattle buys cars! Thank you, Thi Nguyen General Manager (206) 418-5068 customercare@seattlehyundai.com

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August 26, 2022

My 2021 Sante Fe with 10k miles on it has a very dangerous gas leak. I lease this at Seattle Hyundia. They said they couldn't get in in until late October! I tried to have it towed there and AAA wou More

by Johanna Congdon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marco D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Crosby
Sep 09, 2022 -

Seattle Hyundai responded

Johanna, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your 2021 Hyundai Santa Fe and your interaction with our team. Please send me an email with your preferred contact information to discuss this further. Thank you, Thi Nguyen General Manager (206) 418-5068 customercare@hyundaiseattle.com

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August 10, 2022

What an amazing experience with this team. They were warm, welcoming and so accommodating. My day went longer than planned, and they offered me a back room to take a work call, offered water a More

by SteveC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zia Mufti
Aug 11, 2022 -

Seattle Hyundai responded

Hello, we are thrilled to know that you felt welcomed and well taken care of during your recent encounter with our Sales Team! It sounds like they went above and beyond to make sure you left feeling satisfied. Thank you for taking the time to share your review with us. We look forward to seeing you again at Hyundai of Seattle!

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July 09, 2022

If I could give 0 stars - I would. Had a written deal and they sold the car to another buyer who offered to pay more than my agreement. Beside myself. Avoid this dealership. More

by Stlrfan26
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager
Jul 12, 2022 -

Seattle Hyundai responded

Hello, Thank you for taking the time to leave this feedback about your experience with our Sales Department. I would appreciate the chance to talk with you about the written agreement you had for the car in question. Please reach out to me at the number below, or email me with your preferred method of contact so that we discuss this matter further. I look forward to speaking with you soon, Thi Nguyen General Manager (206) 418-5068 customercare@hyundaiseattle.com

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March 24, 2022

Great family atmosphere good deals nice selection of cars services phenomenal Jim go see Jim and the team More

by Leewness
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cedric Marigman, James Teufel, Mike Davis
Mar 24, 2022 -

Seattle Hyundai responded

Thank you for your kind words! We're happy we could help. We want all our customers to feel this way when leaving Hyundai of Seattle! We hope to be of service to you again!

March 23, 2022

I've had my car in twice in the last week. Brian was great! Scheduling was easy, the fix was quick. Waiting area clean and pleasant, too. They went above and beyond for service. My thanks. More

by Kris N
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Crosby
Mar 23, 2022 -

Seattle Hyundai responded

Kris, we're happy our team provided speedy service for you. We are always more than happy to assist you if anything else comes up. Take care!

March 14, 2022

We met 2 car salesmen and both said the markup for all the Hyundai Ioniq 5 EVs were $10K :-) I told them I did talk to a salesman before I came, and said the manager will lower the markup at least 50%. To More

by Omar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mustaf Abdulkadir
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Seattle Hyundai responded

Omar, Please know that we take your feedback seriously. I would like the opportunity to speak with you about your experience with our Sales Department. If you would like to discuss your experience in further detail, please contact me directly. Thank you, Thi Nguyen General Manager (206) 418-5068 customercare@hyundaiseattle.com

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January 16, 2022

They are thieves specially Brandon. They didn't pay my rebate money back which was $1000.00 . Shame on you Shame on hyundai. I'm not gonna buy hyundai again. More

by Aidin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon
January 05, 2022

Anthony was incredibly friendly, accommodating and informative. He made us feel more at ease during the inherently anxious experience of buying a brand new car. They worked with us on the price allowe More

by latree
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Reed
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