Seattle Hyundai

My experience is solely based on an email conversation. I had messaged about three different cars that had been placed on cars.com app. All of which, were “in transit” per cars.com and the company website I had messaged about three different cars that had been placed on cars.com app. All of which, were “in transit” per cars.com and the company website. When asking about the cars, they could not initially find the record, provided the VIN, all cars had been sold, apparently sight unseen. They then offered to sell a higher model and a much higher cost. This is a classic bait and switch scheme. Entice you with a vehicle that is very affordable, it just happened to be sold the day before, try to up sell to what they have in stock. I don’t trust Hyundai of Seattle and will not do business with them. I get that cars get sold all the time. But three, newly listed, vehicles in transit? Come on. More

I wanted to love this place. The car I got was a great price (although the car WAS falsely advertised at a price that they were initially unwilling to sell the car for). My salesperson was great INITIALLY price (although the car WAS falsely advertised at a price that they were initially unwilling to sell the car for). My salesperson was great INITIALLY. However, after I took the car home, I noticed that when the car was being detailed prior to me driving it off the lot, someone scratched the paint on the back emblem while attempting to remove the plastic wrap. I called and voiced my concerns, and it was arranged that I would get an estimate on the repairs and the dealership would pay for it. This was great, and I was happy. However, it is now over 1 month later since I bought my car, and my car is still not fixed. It took several weeks for the salesperson to "talk to his manager" and "talk to Ford" about the estimate. He tried multiple times to get me to drive to Seattle for the repairs (I live over 250 miles away and work 6-7 days a week, which I told him multiple times), and I kept explaining why I couldn't. He called me the other day and told me to call Ford and have them bill Hyundai. I told him multiple times that I could not have Ford do that and that he would have to do it himself. He kept insisting I call Ford. He eventually said, "do not press me. I am working for YOU and helping YOU." I contacted the dealership via email later about my plates and mentioned that it seemed as though my salesperson didn't want to help me while on the phone, and my salesperson proceeded to text my phone (since we had not been conversing through official routes of communication such as the company phone or his company email, which I would have preferred) and tell me that he was not unkind on the phone but if yelling at him made me feel better, then he was happy for me. I felt that this was very unprofessional. In the same text, he told me my plates were mailed to me; however, someone from the dealership called me today and said they had not been mailed yet even though he told me they were mailed out 2 days ago. On the same phone call, I mentioned the unprofessional text message the salesperson sent to me, and she said, "Oh yes. That is Sa'ad." I got the impression this is not the first time he unprofessionally communicated with customers. I only give the dealership 2 stars because of the lady that called me today. She was nice and willing to help me. I have been patient for over a month waiting for my car to get fixed, and my car is not even scheduled to get fixed for another month or so. Additionally, no rental has been arranged for me whether it be in through the dealership or a second party rental company. I was welcomed to drive to Seattle AGAIN to get a rental though free of charge. Lucky me. I would reach out to the sales manager if I thought they would even care about my subpar service from my salesperson. More

I cant even give 0 star to this place , Even in covid they do not care about hygiene plus They don't care about scheduled meeting either , I had appointment with Ashley who wasn't even there when reached they do not care about hygiene plus They don't care about scheduled meeting either , I had appointment with Ashley who wasn't even there when reached there , I had to talk with Les who was really rude about selling the car and when I show about agreed price he declined to comment on final pricing and was like come in evening we will discuss pricing , I am never coming to such dealership and may be never buying Hyundai car. And let me quote Ashley from email : "We never lose business over price though so I am sure if you come in and decide that you like the vehicle and want to take it home we can come to an agreement." This was the worst possible sales meeting. More