Sears Imported Autos

I leased a new Mercedes C300 from Sears with the help of Matt Mahoney. He was a joy to work with and we negotiated a fair payment. During and after the sales process I reached out to Matt and he was always Matt Mahoney. He was a joy to work with and we negotiated a fair payment. During and after the sales process I reached out to Matt and he was always willing to help if I had any questions or issues. I have used their service many times for complementary washes as well as scheduled and some minor unscheduled maintenance. All my experience have been great. Everyone is so friendly and helpful. Additionally, employees smile and say hello, which is a simple thing, but cannot be taken for granted at dealerships, even luxury dealerships. More

Good experience from start to finish. Matt delivered the new car to my house about 1.5 hours from the dealership. Great service and an easy transaction. This was my third car from this dealer. new car to my house about 1.5 hours from the dealership. Great service and an easy transaction. This was my third car from this dealer. More

Purchased my E350 from Sears Imports about 18 months ago and can't say enough good things about the entire car buying experience and customer service. Great sales experience where I completely trusted the and can't say enough good things about the entire car buying experience and customer service. Great sales experience where I completely trusted the Sears team and they were genuine throughout the entire sales process with no pressure - provided me options to look at and found the right car for me. Since purchasing the car, I have had great customer service and they have assisted me on 3 different occasions with service updates - 1) 1 year service update - process was seemless and provided me a loaner during the day, 2) flat tire - sears roadside team showed up at my office, put my spare on and I swung by after work and they put a new tire on (already had it mounted waiting for me to show up) and 3) front headlight burned out - I swung in at 6.45pm and they had me out of there in 5 minutes. I can't say enough about the team, the new facility and the overall experience I've had at sears - I would recommend it to anyone. More

Great experience, had Merc before and switched to BMW, had to switch back. Everything went smooth, I was happy with my trade value, the deal seemed strong on the E class. All top notch had to switch back. Everything went smooth, I was happy with my trade value, the deal seemed strong on the E class. All top notch More

1. advisor his name is scott told me some info on the phone then l towed my car to them , after i paid for the towing they changed there mind and the price . i went to talk to scott about incorrect info. phone then l towed my car to them , after i paid for the towing they changed there mind and the price . i went to talk to scott about incorrect info.. he snapped and told me "that is it, take your junk car some ware els" . he was not nice at it all. 2. an other scott tried to fix the problem and he offers free towing or will pay me for the towing that i paid.but i told hem to talk with his manger about the price and about what happened with scott .. 3. they did not answer me i called but they let me Waite 2 days then they changed there mind again about the towing . 4. i asked about his manger he gave me his name and his number his name read Williamson , i called him . he told me he will not pay me any thing and he has 80 costumers every day and he does not care if he lose one . 5. they never apologized about what they did . More

I have had a mercedes for the last 5 years and I just bought a new e550 to replace my 05. Service have been fine. Although I have tried to get a copy of my service records on my 05 since I am selling m bought a new e550 to replace my 05. Service have been fine. Although I have tried to get a copy of my service records on my 05 since I am selling myself and I had asked them to mail me them 2 months ago and now asking for them to be faxed to me and they claim to have no problem doing this but I still don't have them to show my buyer. this is one of the simple things that should nt be this hard. The E550 will be serviced at maplewood. Sears is Ok but for most part but My other car being a Honda i get feel I get better service. More

I purchased a used c280 elsewhere and took it to sears to have them fix a fairly major warranty problem after just 2 weeks. I had stories about how c class owners are second class citizens in the mb world a have them fix a fairly major warranty problem after just 2 weeks. I had stories about how c class owners are second class citizens in the mb world and 200 dollar oil changes at dealers and here I'm going to be driving in with another dealers plates on my car. What a fantastic experience! They fixed the major problem, found another small problem and fixed that. Two service reps talked with me for probably an hour over 2 days. I asked the cost of an oil change and he gave me that ($115 remember thats 8 1/2 qts of full synthetic) and then proceeded to give me the cost of flex A and flex B service ($250 and $495) and he wrote it down so I wouldn't forget. I get 3 years of $25 dollar oil changes where I bought the car but Sears has earned my business. Oh yeah-I got a deal on my 280 elsewhere and bought an extended warranty on it but when I add the cost of the car and warranty together its no longer much better than one of Sear's Certified used cars. Live and learn. More

My car is under warranty. I recently faced a problem with the engine. I thought of going for a comprehensive service. Servicing was done alright but during the service, they could not duplicate the problem. the engine. I thought of going for a comprehensive service. Servicing was done alright but during the service, they could not duplicate the problem. But I kept it experiencing. Couple months later, I again handed over my car just for the problem. They charged me again premium price but told me that they did not duplicate the problem. However, nobody asked me to show the problem. This time I insisted on showing the problem to the front desk. He accepted it. However next day I got a call saying they could not duplicate the problem. I again showed to the mechanic this time. He told me they were looking for something else. After that they offered me try changing spark plug (450 bucks) or engine oil, etc but did not give any assurance that that will solve the problem. So my frustration is - in spite of being under warranty, I keep paying for the problem and it is not solved. I am negotiating with the dealer currently to find a fair solution. More

Bought a 760Li from Kris and have only had a few problems. Went in dressed in jean shorts and t-shirt and had no problem taking $250,000 worth of cars off the lot without a salesman. Service scratch problems. Went in dressed in jean shorts and t-shirt and had no problem taking $250,000 worth of cars off the lot without a salesman. Service scratched the hood while cleaning the car and took care of it beyond expectations. Have also purchased cars from Motorwerks and would say they are very simular, prefer the service at Motorwerks for the phone calls and the X5 loaner. More

Compared to the dealer service I have experienced elsewhere, they are not bad. They are reasonably flexable and generally get things done when they promise. They are a production operation though a elsewhere, they are not bad. They are reasonably flexable and generally get things done when they promise. They are a production operation though and don't expect them to go beyond what is written on a work order. More