Sears Imported Autos

The only reason that I did not rate the Overall Experience a 5 (great) is that the vehicle had a transmission problem when I picked it up. However, the dealership gave me a loaner, fixed the issue Experience a 5 (great) is that the vehicle had a transmission problem when I picked it up. However, the dealership gave me a loaner, fixed the issue, delivered the car to me and gave me a note along with a gift card for my troubles. That was a very nice touch. I look forward to working with the dealership in the future More

I have never met a group of service managers so dedicated to making the painful aspect of getting your car serviced so pleasant! They are friendly, helpful, sympathetic and in a word fantastic. I wouldn' to making the painful aspect of getting your car serviced so pleasant! They are friendly, helpful, sympathetic and in a word fantastic. I wouldn't even think of bringing my car anywhere else. The service technicians are top notch, and I have never had a problem go unresolved, and have never had anything but remarkable experiences in keeping my cars running perfect and extending the life and value of my investment. Great job all the way around! More

customer service/response time was very slow and therefore, I could (will) not recommend this service department to anyone. Was thinking about buying a car, but will think twice as I saw a glimps therefore, I could (will) not recommend this service department to anyone. Was thinking about buying a car, but will think twice as I saw a glimpse of what I can only expect to be the standard level of service at this place. Lastly, the detail shop used removed money from the ash tray and neglected to put it back. More

Bill has been great to work with. He thoroughly explained the scope of work and provided options on how to most cost effectively deal with the repair issues my vehicle required. I feel there has b explained the scope of work and provided options on how to most cost effectively deal with the repair issues my vehicle required. I feel there has been no compromise to the maintenance of my vehicle and will return as needed to Bill and SIA. More

I am impressed with the service I've received from Greg & his staff when I came in to purchase my vehicle. Greg is very attentive to my needs & wants. He explains and answers all my questions thoroughly. & his staff when I came in to purchase my vehicle. Greg is very attentive to my needs & wants. He explains and answers all my questions thoroughly. He called me frequently when the order for my vehicle was delayed & let me know what's going on. I would like to thank Sears Imported Auto Inc for making my car shopping a very pleasant experience. More

Drove an old Volvo until I couldn't take it any more . . . had to buy the car of my dreams, an E350, especially with the new design. Checked out the other dealership in town and was unimpressed. Then went . had to buy the car of my dreams, an E350, especially with the new design. Checked out the other dealership in town and was unimpressed. Then went to Sears, where everything was perfect. The showroom and people, especially Matt, were all first-rate and what you'd expect buying a Mercedes. It was actually extremely cold, and closing time had passed, yet Matt unflinchingly used every resource at his disposal, like he owned the place, to show me every car and every detail that he thought I should consider before making a decision. More

I leased a new Mercedes C300 from Sears with the help of Matt Mahoney. He was a joy to work with and we negotiated a fair payment. During and after the sales process I reached out to Matt and he was always Matt Mahoney. He was a joy to work with and we negotiated a fair payment. During and after the sales process I reached out to Matt and he was always willing to help if I had any questions or issues. I have used their service many times for complementary washes as well as scheduled and some minor unscheduled maintenance. All my experience have been great. Everyone is so friendly and helpful. Additionally, employees smile and say hello, which is a simple thing, but cannot be taken for granted at dealerships, even luxury dealerships. More

Good experience from start to finish. Matt delivered the new car to my house about 1.5 hours from the dealership. Great service and an easy transaction. This was my third car from this dealer. new car to my house about 1.5 hours from the dealership. Great service and an easy transaction. This was my third car from this dealer. More

Purchased my E350 from Sears Imports about 18 months ago and can't say enough good things about the entire car buying experience and customer service. Great sales experience where I completely trusted the and can't say enough good things about the entire car buying experience and customer service. Great sales experience where I completely trusted the Sears team and they were genuine throughout the entire sales process with no pressure - provided me options to look at and found the right car for me. Since purchasing the car, I have had great customer service and they have assisted me on 3 different occasions with service updates - 1) 1 year service update - process was seemless and provided me a loaner during the day, 2) flat tire - sears roadside team showed up at my office, put my spare on and I swung by after work and they put a new tire on (already had it mounted waiting for me to show up) and 3) front headlight burned out - I swung in at 6.45pm and they had me out of there in 5 minutes. I can't say enough about the team, the new facility and the overall experience I've had at sears - I would recommend it to anyone. More

Great experience, had Merc before and switched to BMW, had to switch back. Everything went smooth, I was happy with my trade value, the deal seemed strong on the E class. All top notch had to switch back. Everything went smooth, I was happy with my trade value, the deal seemed strong on the E class. All top notch More