Sears Imported Autos

Everyone I talked to in service and later meeting with Everyone I talked to in service and later meeting with Dave, were very friendly. Dave worked hard to help me decide whether or not to keep the car Everyone I talked to in service and later meeting with Dave, were very friendly. Dave worked hard to help me decide whether or not to keep the car I have or to buy a new one. (I have not yet decided.) Then I very much appreciated the loner car. It was a beautiful SUV and I loved it. A different Mercedes dealership once gave me an old clunker and made me feel I was signing my life away before I even drove it. It was very pleasant having my car serviced yesterday and I thank all who worked on it. More

One of the reasons to purchase a Mercedes is the dealship that sells you the car. I owned an Audi after 2 S class Mercedes for only 7 months. The reason was the quality of the service I had come to expect fr that sells you the car. I owned an Audi after 2 S class Mercedes for only 7 months. The reason was the quality of the service I had come to expect from Sears imports. The Audi dealer had my car in monthly as they continued to try and repair my car car for 7 months. Over the 10 years owning S class Mercedes I have delt with Sears and have had 3 repairs requiring digging into the car and finding the true cause of the issue and repairing it. Dash boards, leaking seal, and now a car that would not start. In all cases they kep the car until they knew what the issue was and in all cases resolved the issue before getting me back into the car. I was always kept up to date with the issue resoultion and always kept me informed of what caused the inssue in complete detail. More

Sears mercedes is worth driving 100 miles from Rochester for service and repairs. I have had routine work and accident damage repaired and they routinely go out of their way to meet customer expectations. for service and repairs. I have had routine work and accident damage repaired and they routinely go out of their way to meet customer expectations. More

Worked with Bill Blume for the first time and I was very impressed. Bill was knowledgeable and most helpful in explaining both the recommended service and the services I chose. Unlike other dealer serv impressed. Bill was knowledgeable and most helpful in explaining both the recommended service and the services I chose. Unlike other dealer service departments I have experienced, Bill and the personnel at Sears looked at the condition of my vehicle and advised recommended service rather than just look at the mileage and tell me 'you need this and it will cost you this much'. I felt that I was treated not only respectfully, but also efficiently, honestly, and fairly. More

The dealership was great. I went in to get a light bulb replaced, and it was done ok. Unfortunately, my other light is now out, so I need to get back. I like this dealership. No issues, and the employees s replaced, and it was done ok. Unfortunately, my other light is now out, so I need to get back. I like this dealership. No issues, and the employees seem very nice! More

Our E320 Wagon was towed to Sears after its brake system completely failed. (yes, you read that right) The repair was covered under an extended warranty at no cost to us. The car was repaired properly by S completely failed. (yes, you read that right) The repair was covered under an extended warranty at no cost to us. The car was repaired properly by Sears and done in a timely manner. However, I didn't get a warm, friendly feeling from Sears' service department. Their newly remodeled store is beautiful, but it's very sterile and impersonal, and no one was very friendly when I went in to pick up the car. Maybe it was because our car had such a severe failure that no one wanted to talk to me about it. Nonetheless, I found this surprising. We've bought two very nice cars from Sears in recent years (including the wagon that was in for service), but I get the feeling that the environment has changed at Sears over the past couple years. Maybe I'm being over-sensitive, but it just doesn't seem like a friendly place any more. More

I have always had great experiences with this dealership. The service department is very knowledgable and are very exacting in their repair work, the mechanics appear to know their vehicles and zero in on wh The service department is very knowledgable and are very exacting in their repair work, the mechanics appear to know their vehicles and zero in on what needs to be done to arrive at a satisfactory conclusion. More

Sears has always been of great assistance to me in resolving any service or body work. They are competent, courteous and have been very accommodating. In this case, I ran over a lag bolt left from h resolving any service or body work. They are competent, courteous and have been very accommodating. In this case, I ran over a lag bolt left from highway construction. I called Sears to notify them of the flat tire and will be in shortly. They were ready to make the repair when I arrived and it was completed in short order. Great staff at a great dealership. More

Scott and Lance were both pleasant to work with. I dropped off my car the night before. Lance called me to tell me about additional recommended services based on my mileage. Both Scott and Lance fol dropped off my car the night before. Lance called me to tell me about additional recommended services based on my mileage. Both Scott and Lance followed up to explain more about the additional service. Scott helped me when I picked up my vehicle and was very courteous and personable. More

10 October 2011 A most sincere thank you to Sears 10 October 2011 A most sincere thank you to Sears Imported Autos for an outstanding job in servicing our car! I unequivocally recommend Sea 10 October 2011 A most sincere thank you to Sears Imported Autos for an outstanding job in servicing our car! I unequivocally recommend Sears Imported Autos - not only for the quality of their workmanship but, for their professionalism and personal service. A special note of gratitude to Josh and Joel in the service department. Many thanks, Joy F Los Angeles, CA 90064 More