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Sears Imported Autos
Minnetonka, MN
2,461 Reviews
Since 1965, Sears has been serving the Twin Cities as its Primary Luxury Car Headquarters. Come Experience German Luxury like Never Before at Sears Imported Autos.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,461 reviews
November 03, 2015
Why Sears Imported Autos is an ideal dealership. For me an ideal dealership is not just a place to can purchase a car at an attractive price. While price is a good motivator a knowledgeable sales sta For me an ideal dealership is not just a place to can purchase a car at an attractive price. While price is a good motivator a knowledgeable sales staff is even more important. My salesman, David Ruben, is not only knowledgeable he is an expert in his product and a sophisticated communicator. My experiences with the service department have been nothing but commendable. Josh Mills, service consultant, is cordial, informative, helpful, and most of all keeps me and all others well informed about the progress of the work being performed. Don Davidson, principal dealer, is to be commended for the fine dealership he and his general manager, Mike Roeder operate. Not only do the various departments put customer service at the forefront, the amenities in the lounge and boutique are first rate. Furthermore, all the public spaces are meticulously clean and attractive. For these reasons Sears Imported Autos is an ideal auto dealership. Don and his group have my undying appreciation and heartfelt recommendations. More
by PMike
Employees Worked With
Don Davidson, David Ruben, Joshua Mills
July 27, 2015
Excellent Sales and Service We have purchased and serviced Mercedes-Benz vehicles from Sears since 1982. We recently purchased a new E350 4matic and found the experience to be t We have purchased and serviced Mercedes-Benz vehicles from Sears since 1982. We recently purchased a new E350 4matic and found the experience to be truly wonderful. The sales staff are very courteous, competent and accommodating. They are very thorough in explaining the vehicle's features and technology in a way that we could easily understand. Regarding service, we have always received excellent service from their competent advisors and technicians. We are very grateful to Sears for all the attention given us in sales and service. I can't say enough positive things and would recommend Sears to anyone! More
by Ken Powell
Employees Worked With
Mike Roeder, Stacy Powers in sales; Lance Hoefener in service.
April 30, 2015
Wow !!! This was the second time we went to this dealer ship and should learned from the first time when we bought an A4 Audi , Because that experience was t This was the second time we went to this dealer ship and should learned from the first time when we bought an A4 Audi , Because that experience was terrible, Salesman not good and the Finance Department was even worse. We went back because they had a car we liked and Wow nothing has changed, We went down the Street To BMW of Minnetonka and bought the same car what great experience we had there. More
by JMB
May 18, 2014
Excellent I purchased my 2010 C300 from Stacy about a year ago. The overall experience was awesome. I had never driven a Mercedes before and just stopped in t I purchased my 2010 C300 from Stacy about a year ago. The overall experience was awesome. I had never driven a Mercedes before and just stopped in to take a test drive. I was sold on the brand and especially the dealer on the spot!! Stacey said that she would be able to find me a car with almost any combination of options I wanted. I went home, did research and emailed her the next morning. She found me everything that I asked for (fully loaded), excellent condition, just like a brand new car. It ended up missing a connection for the Ipod and she ordered it and had it for me in a matter of days. I cant say enough about the experience of Sears Imports. Never feel second rated, because I "just" have a C class Mercedes. Whenever I come in for car washes, etc., they treat you with the utmost respect and friendliness. Would highly recommend Sears Imports all the way around!! More
by Budman912
Employees Worked With
Stacy
June 17, 2013
Let me start off by saying I do not work for Sears imported autos. The day we looked at the cars, it was one of the coldest of the winter. We had to buy a car pretty quickly, as we were making a move imported autos. The day we looked at the cars, it was one of the coldest of the winter. We had to buy a car pretty quickly, as we were making a move to NJ. We worked with Dave Tobin. We have 2 children under the age of 2. The car was going to be for my wife, and needed 3 rows. We thought we were going to buy a Chevy Tahoe. We were wrong!! We showed up at Sears with car seat in hand. Dave had moved to the comfort of the indoors 3 cars for us. The Tahoe, Mercedes GL450, Land Rover LR3. He let us put the cars to the test. We quickly ruled out the LR3. The Tahoe was great, car seat in and out many times, great 3rd row of seating, done deal in my mind lets go. We drove the Mercedes to be polite, no way could we afford it even being used. My wife and I fell in love with the car right away, that's the one we wanted. The one we drove had a little higher mileage than we wanted. Keep in mind we are moving to NJ, and Dave knew this. Dave did some looking and could not find us a GL450 in our price range. He was great, gave us all the time we wanted and then some, he also had other buys at the dealership he was working with that afternoon. We left Sears without a car, and there was no pressure or hard feeling. BUT WAIT. 2 weeks later, Dave called me, asked if we were still in town, he had a great car for us. We were already set to meet a dealer from southern MN. with a GL450 that was perfect. We had one hour before the car was set to leave the other dealership. Dave said you must see this car. So off to Sears we went. He was right!!! Perfect in every way, spotless, low mileage and we got a great price!!! Still look at these cars online from time to time. We called off the other dealership and left with our new but slightly used Gl450. I cannot express all that Dave did for me and my family. New head phones and remote for dvd, and so on. For all Dave Tobin knew we were kicking tires and moving to NJ where we would buy the car. The entire staff at Sears made us feel welcome and that we mattered to them. Not sure we were there regular customer. Dave is a ROCK STAR. Oh ya, I almost forgot, I drove the car from MN to NJ not a single issue. Not sure my wife will get the car, or I will. Thank you Sears imported autos, and Dave Tobin. A new loyal customer. C Jensen. More
by Jensenchristopher
May 16, 2013
Hello, I wanted to let the G.M. know that John Drewitz Hello, I wanted to let the G.M. know that John Drewitz is a great sales person. After surgery I came in looking for a used Mercedes Benz, something Hello, I wanted to let the G.M. know that John Drewitz is a great sales person. After surgery I came in looking for a used Mercedes Benz, something I've always wanted. I wasn't felling the best nor dressed in the best corporate attire. Johns didn't hesitate to give me great customer service, along with product knowledge. All other sales persons just looked at me with a not so friendly domineer and never helped, or even said hi, and that's why I gave a ok' experience at the dealership. I'll be back to purchase my first Mercedes Benz very soon. Sincerely, Rob More
by health
Employees Worked With
John Drewitz
March 18, 2013
My wife and I had a great experience with Sears Auto Imports and salesman Joshua Kanters. Our initial contact was on the Sears website. We contactedJoshua and he answered all our questions and we set up Imports and salesman Joshua Kanters. Our initial contact was on the Sears website. We contactedJoshua and he answered all our questions and we set up an appointment to come in and look at some Mercedes C 300's. When we came to the store Joshua gave us his undivided attention. He obviously knows the product and had a couple cars in mind that would fit our needs. We found one we liked and Joshua took care of all the paperwork. Red carpet treatment ! More
by markahlgren
March 15, 2013
I purchased a used 2012 BMW X5 from Josh at Sears. Not only was Josh knowledgeable about the vehicle, he came across as honest and competent. Josh was extremely accomodating and was responsive as we nego only was Josh knowledgeable about the vehicle, he came across as honest and competent. Josh was extremely accomodating and was responsive as we negotiated a value for my trade-in as well as the price for the BMW. I strongly recommend Josh and will certainly call him again when I am in the market for my next vehicle. More
by jerrylombardo
February 22, 2013
In the past I used to take my cars here for service and was some what happy with things until I decided that I wanted to buy a used car. The way I was treated by this dealership was incredible. The way I was some what happy with things until I decided that I wanted to buy a used car. The way I was treated by this dealership was incredible. The way I was treated was truly disrespectful. The way this manager treated me still bothers me to this day. He was rude and turned me down on buying a car from him because of some reason I couldn't understand. I was a cash buyer. This was not even about negotiations. Was it worth it in the long run no because everyone I know that drives a mercedes I tell this stor. They cant believe it and no longer go there. I will never do business this dealership again. If you are a smart stay away from this place you have other options in this town. More
by vivsingh
