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Seacoast Mazda
Portsmouth, NH
1,254 Reviews
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October 15, 2010
Referred by a friend and received great and friendly service on my car. Just having moved here from DC area and, having read other reviews, I wasn't sure about bringing my 2004 Mazda in with some probl service on my car. Just having moved here from DC area and, having read other reviews, I wasn't sure about bringing my 2004 Mazda in with some problems my last dealer had advised service on (rims and manifold). Bruce, the service manager, called before they even looked at the car and gave me option of banging out rims vs replacing ( half the cost of replacing and one never mentioned by my old dealer!). After looking at the car, he called me back to let me know what the real issue was (wheel hub) and to let me know that manifold was working-so replacement not necessary ( a $900 repair). Bruce kept me informed and didn't try to sell me what I didn't need and called back the day after to check on how the car was running. I'll be back for regular services-great first impression More
by Roxydoodle
Employees Worked With
Bruce
September 09, 2010
Not sure where to start...2 yrs ago my husband and I purchased a new 2008 mazda6 from this dealership, everything went awesome, signed papers in 20mins and out the door. A month ago we traded in the Maz purchased a new 2008 mazda6 from this dealership, everything went awesome, signed papers in 20mins and out the door. A month ago we traded in the Mazda for a 2007 4/dr Jeep. It was a mess and dirty!! It leaked in 3 places, the front door weren't aligned and there is still to this day an odd sound coming from the breaks which they heard from day one but say there is still nothing wrong. And to top it off they told me that the previous owner must have treated it like crap. Sorry to inform, but YOU the dealership IS/WAS the previous own according to us the purchasers. I purchased it from YOU. Doesn't seem like there was any sort of detailed inspection made before it was placed on the lot. The saddest part of the whole experience was when we drove the Mechanic around to see if he could hear this sound... he DID and scratched his head and said, "Well I'm not sure what that is, I am only use to working on Mazda's." After 4 trips back and forth to the dealership for service and spent $50 buck to have the Jeep Dealership down the road look it over for the leaks(which I have to go back for this sound coming from the brakes this week and spend more $$)I wish I hadn't have gone to this dealership for the trade in. I guess I should have known from the minute I found the Jeep online on their website to test driving it with a sales person that knew nothing about the Jeep which I told her most of the facts, example the wheel base, the size of the tires all the extras and after she thanked god that it wasn't a stick cause she can't drive one I should have walked away from the impulse/bad buy. More
by should have bought the BMW SUV
Employees Worked With
Dennis and Bruce
July 26, 2010
Visited this dealership a couple weeks ago my husband and I were very impressed with how great we were treated by Adam and the manager John. Would highly and happily reccomend them to anyone! We looked at 2 I were very impressed with how great we were treated by Adam and the manager John. Would highly and happily reccomend them to anyone! We looked at 2 other Mazda dealerships before buying here. We will be returning and look forward to working with these people again! More
by buyart23
Employees Worked With
Adam, John
July 19, 2010
All I can say is wow. These guys are old school T.V. style car salesman. They didnt have the 3 that I want, so the over jeweleried sales manager came storming out to push me into what I did not want. style car salesman. They didnt have the 3 that I want, so the over jeweleried sales manager came storming out to push me into what I did not want. The funny part was my wife was in the showroom without him know as he told the salesman he would teach him how to knock a customer around and he would have me driving what he wanted. I am just glad my wife was smart and told me on the way home. It would not have been a good day for the "wise guy" wannabe. Have to say this was my worst experience looking at cars. The salesman was horrible and really didn't care we were there. All ends well though went up to prime and bought a new 3!! Also raan into a couple people that worked up there and were not surprised by the treatment. I want everyone to know how bad these guys are and don't waste your time. I can not say anything about service, have been told they have 1 good tech there that has been there a long time. More
by tester
Employees Worked With
robert
July 08, 2010
I have not been this pleased with a dealership in 20 years! What great customer service, patience, and willingness to work with someone. They listened to my needs and fit me into the perfect vehicle.... years! What great customer service, patience, and willingness to work with someone. They listened to my needs and fit me into the perfect vehicle.... I wont go anywhere else! INCREDIBLE! The facility is spotless, the sales and finance people knowledgable! You could not ask for more. My appointment time was promptly honored. I wasn't bullied into buying something I didnt want.... I have already recommended them to friends and family who might be lookiing for a new or used vehicle. More
by JILLSMOM3483
Employees Worked With
Rob
July 03, 2010
I previously visited 3 other dealerships and left all 3 before making a deal. The experience at Seacoast Mazda was relaxing, no stress or pressure. I actually felt that they were there to work with me. Ad before making a deal. The experience at Seacoast Mazda was relaxing, no stress or pressure. I actually felt that they were there to work with me. Adam, Dennis and John made this a great car buying experience. I highly recommend! More
by markarch31
Employees Worked With
Adam, Dennis and John
July 01, 2010
This is an updated response to my more than unhappy post below. After posting what an unsatisfactory experience my wife and I had here during the sales process, we called TIM ACKERMAN the owner after he po below. After posting what an unsatisfactory experience my wife and I had here during the sales process, we called TIM ACKERMAN the owner after he posted his response to give him a call directly. He listened to us and the problems that we had, and was willing to work to correct the problem. He seemed disappointed by his sales team by the way they handled everything. Although I still would give the Sales portion of the dealership a solid “0”, the service department and Tim get a “5” for their understanding and willingness to correct the problems we had. We will not hesitate to bring our vehicle here for Service now. Thank you Tim for helping to correct what the Sales manager and sales team did to us. P.S. – you may want to follow up personally with every car buyer to ensure they did not get treated the way we did, most people wouldn’t even think to post an unhappy experience and thus, they will never come back with their vehicle to find out what a great service department you have. More
by DennisTheHack
Employees Worked With
Tim Ackerman and Bruce (Service Manager)
June 09, 2010
June 7,2010 My husband and I were very pleased with the June 7,2010 My husband and I were very pleased with the service and impressed with Robert, who was extremely knowledgable about the Mazda product. We June 7,2010 My husband and I were very pleased with the service and impressed with Robert, who was extremely knowledgable about the Mazda product. We had been to other dealers and knew we wanted a Mazda Miata and we knew the price range we were willing to pay and they made every attempt to meet our request. The one area that my husband and I questioned was why prices were not marked on the vehicles. The overall experience with Seacoast was pleasant and I am glade that we drove from Maine to Seacoast Mazda in Portsmouth. Sincerely, Norman and Diane Houle More
by dphoule
Employees Worked With
Alex, Robert and Dennis
April 28, 2010
This place is a Joke. They lie to you then retract their lies, they NEVER follow through on what they promise. Dennis the "current" (probably soon to be unemployed) sales manager is the biggest hack I have lies, they NEVER follow through on what they promise. Dennis the "current" (probably soon to be unemployed) sales manager is the biggest hack I have ever dealt with. Tried to intimdate me during the sales process. Please, please Do yourself a favor and NEVER even visit this turd of a dealership. More
by DennisTheHack
Employees Worked With
Dennis the Sales Manager
March 02, 2010
I went to Seacoast Mazda and met the Sales Manager, I told him what I was looking for and why I needed it, he asked me some questions then instead of just showing me what I asked for he actually took th told him what I was looking for and why I needed it, he asked me some questions then instead of just showing me what I asked for he actually took the time to make a few suggestions ad and point out some of the inventory. I am so glad I visited Seacoast Mazda and reccomend them to everyone. When they say they want everyone to join their family, I was convinced and happy I do so. More
by Steven_1960
Employees Worked With
Sales Manager
