Scranton GMC of Vernon - Service Center

They don't follow up I purchased some accessories at the time of my purchase. I have been back for service on 2 occasions and have been told about 3 different stories by t I purchased some accessories at the time of my purchase. I have been back for service on 2 occasions and have been told about 3 different stories by the service people including the service manager. To date we have not received a call or any idea when the part we paid will be in and installed on the vehicle. Very very disappointed. No follow up 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼😤😔 More

Great service appointment Prompt greeting upon entering service bay. Friendly and courteous conversation regarding reason for scheduled visit. My vehicle was serviced in a ver Prompt greeting upon entering service bay. Friendly and courteous conversation regarding reason for scheduled visit. My vehicle was serviced in a very reasonable amount of time. More

Excellent job handling the toughest of customers when I get anxious I act like an xxx they handled me very smoothly allowed me to express myself with my concerns using the Marine Corps voice that I when I get anxious I act like an xxx they handled me very smoothly allowed me to express myself with my concerns using the Marine Corps voice that I have and simmered the situation down completely I will continue to use them and I recommended many people to go there not only to purchase a vehicle but I also have work done on their vehicles if they can handle me they can handle anybody More

Repair My driver side window was unable to move up or down( it was in the half down position) and we were leaving to travel to Cape Cod.....in and fixed in n My driver side window was unable to move up or down( it was in the half down position) and we were leaving to travel to Cape Cod.....in and fixed in no time at all...Thank you. More

Amazing Service Sam was amazing. She took the time and explained everything to where I would understand(I know nothing about cars) She was so friendly and professiona Sam was amazing. She took the time and explained everything to where I would understand(I know nothing about cars) She was so friendly and professional. She knows her stuff. 5 stars to Sam More

Good experience but very expensive Same as title. A new replacement chevy alternator should not cost $600.00 (unless its the one thats gold plated.) and the entire service visit to repl Same as title. A new replacement chevy alternator should not cost $600.00 (unless its the one thats gold plated.) and the entire service visit to replace said alternator should not have cost $1200.00. I struggle to comprehend that GM designers are complacent with a 4+ hour flat rate to replace an alternator? If its that hard to get to then its either a poorly engineered system, or their confidence in the reliability of Delco alternators is misplaced. More

Long wait, you need to address staffing needs on Saturday’s Not concerned with quality of an oil change, but anything over45 mins is unacceptable. Never mind pushing 2 hours. 0nly one service rep covering the d Not concerned with quality of an oil change, but anything over45 mins is unacceptable. Never mind pushing 2 hours. 0nly one service rep covering the desk to greet, and check out is poor staffing and managements use of man/woman power. Saturday a day when most people don’t work I assume would be a busy service day. Hope this helps. CB More

Great Service Always have professional and polite service at Scranton Motors and always makes it worth the half hour trip back to have anything done even if other Always have professional and polite service at Scranton Motors and always makes it worth the half hour trip back to have anything done even if other dealers are located closer. More

Very well They were quick to fix the problem. Staff is very friendly. They were straight forward about what they needed to do and gave me advice moving forwar They were quick to fix the problem. Staff is very friendly. They were straight forward about what they needed to do and gave me advice moving forward More

Everyone is nice they no their job and are willing to help . had an appointment with the service department. Samantha took care of things she knowlegable and handle her job very professional. I went and visite had an appointment with the service department. Samantha took care of things she knowlegable and handle her job very professional. I went and visited with David Baeza great salesman loves his job. More