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1,969 Reviews of Scranton GMC of Vernon - Service Center
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May 24, 2018
Unhappy I brought the truck in for trailer brake system issue. I was told it was my trailer was causing the issue over and over again. I was told dioelictric I brought the truck in for trailer brake system issue. I was told it was my trailer was causing the issue over and over again. I was told dioelictric grease will fix the issue. After few conversation with the service advisor, the connector was replaced. I had other work done as well, one was my last free oil service, with that service I should gotten a gallon of DEF, which I didn’t even get, when it was time came to pick up the truck the warning light was one for less then 150 miles remain. I also requested to get mud flaps installed. On your website it stated it was flat fee for install, but when I got the phone call I was told it was couple hours charge for labor, which at this point your website was misleading on the labor charge. We have another 3500 HD Denali in the fleet which we got flaps installed couple months before this one was only charged less then $90 for the labor. Not sure where then confusion came from with price install. Either way after couple phone calls with my advisor I got quoted the right price and then installed. At this point at your dealership picking up the truck- I found the trailer connector had no grease installed..which your advisor and tech said that it was all it needed. Waited for a tech to install the grease and DEF. I went back to my shop hooked 4 trailers to the vehicle same issue. As soon as you connected the trailer to the truck and tongue weight was added the message would pop up again. I was so frustread with this I called Balise in Springfield- stopped by the shop, in 15 minutes the tech ran the fault code, found faults in the system, and was diagnosed as a faulty control unit. In less then 15 mins.......which it took your dealership almost weeks to tell me it was missing grease. I have a appointment next week to drop the vehicle off to get it repaired. I am very disappointed with the service at your shop. My first visit I picked up my truck with massive amount of finger prints on the headliner, which your advisor was embarrassed about he ended up cleaning the headliner in the service drive for me. Sam was a good person and meant no harm, it was just a shame he was being misled by your teaching on the diagnoses of the vehicle and labor charge of the mud flaps. On top off all this the other truck in our line up still has same issues it was dropped off for, after replacing the tires and having the vehicle for weeks. More
by FOADRAZAV909
Verified CustomerEmployees Worked With
Samantha Savage
May 22, 2018
Dealer needs to build trust back, billed work not completed You need to build trust and integrity back. And stop surveys and do your job. Each service vist over the last 2 years has prgeessively got worse. You need to build trust and integrity back. And stop surveys and do your job. Each service vist over the last 2 years has prgeessively got worse. More
by U15203
Employees Worked With
Service manager unsure of name, Lorie Fortin
May 19, 2018
Navigation system replacement Pleasant visit and the technician left my vehicle very clean and neat. Job was done in a timely manner and was contacted when the job was completed. Pleasant visit and the technician left my vehicle very clean and neat. Job was done in a timely manner and was contacted when the job was completed. More
by CAGGMG
Employees Worked With
Steve Rancourt, Lorie Fortin
May 18, 2018
Very welcoming and swift! Once I figured out where I was supposed to be, the process was very efficient! Samantha explained the process and researched my program to be sure I w Once I figured out where I was supposed to be, the process was very efficient! Samantha explained the process and researched my program to be sure I was charged the correct amount. More
by PAS060905
Employees Worked With
Samantha Savage
May 16, 2018
Warranty repair Fuel pump issue arose, they took me in same morning and provided loaner car car. Did great job of keeping me informed and replacing the part. Fuel pump issue arose, they took me in same morning and provided loaner car car. Did great job of keeping me informed and replacing the part. More
by CESTARIPS2
May 11, 2018
Great service I have always had a good experience with Scranton Motors for service. They are always polite and pleasant. All work is completed in a timely manner. M I have always had a good experience with Scranton Motors for service. They are always polite and pleasant. All work is completed in a timely manner. My car always runs well after being serviced. More
by JMW104
Employees Worked With
May 09, 2018
Outstanding Customer Service Once again, outstanding customer service! Mike G is always willing to go above and beyond to get the answers I'm looking for! A+ from a very happy cus Once again, outstanding customer service! Mike G is always willing to go above and beyond to get the answers I'm looking for! A+ from a very happy customer! -JC More
by -JC
Employees Worked With
Mike Griffin
May 07, 2018
Overall pleasant experience Manufacturer recall was performed in a fast and efficient manner. Additional service was completed and reasonably within prior estimate. Fair and acc Manufacturer recall was performed in a fast and efficient manner. Additional service was completed and reasonably within prior estimate. Fair and accurate estimates are very important to senior citizens on a fixed income. Thank You! More
by Michael Caron
Employees Worked With
Lorie Fortin, Mike Griffin
May 06, 2018
Thumbs Up Not much to say just great service from the service dept. rep to the tech who did the work. Good job Scranton Motors and Jacob Thomas Marley my tech Not much to say just great service from the service dept. rep to the tech who did the work. Good job Scranton Motors and Jacob Thomas Marley my tech s More
by cchar64803
Employees Worked With
Lorie Fortin
May 06, 2018
Scranton Employees & Mechanics Provides Excellent Service Each time I have had my car serviced at this service center, both the mechanical and customer service was excellent. They are friendly and knowledgab Each time I have had my car serviced at this service center, both the mechanical and customer service was excellent. They are friendly and knowledgable Buick employees. More
by P.Ell1
Employees Worked With
Samantha Savage
