Scranton GMC of Vernon - Service Center

key fob repair i needed a new key fob and the programming applied. Both were accomplished in a reasonable amount of time. When I called Part Department they quoted i needed a new key fob and the programming applied. Both were accomplished in a reasonable amount of time. When I called Part Department they quoted me a price of 134 for the fob and39 for the service I over 200 for the complete service call. More than the quote. More

Friendly staff, through check up. Sadly the car wash was broken but I was promised a free wash upon my return. Have not made it back yet but hope to soon. Sadly the car wash was broken but I was promised a free wash upon my return. Have not made it back yet but hope to soon. More

Efficient, Accommodating and Responsive! I can't say enough good things about Scranton Motors! So far, I have leased two vehicles from this dealership and each time, the process has been pro I can't say enough good things about Scranton Motors! So far, I have leased two vehicles from this dealership and each time, the process has been professional and hassle-free! Recently I contacted Scranton after my Cadillac was hit by another driver in a parking lot. Tyler Durdan was amazing! He shepherded me through the entire repair process, even arranging to bring the loaner car to me! Dan McCann was another "Scranton All-Star" during this process, meeting with me -- at my convenience--to deliver the loaner. Between Tyler, Dan and a courteous young lady named Devyn, I always knew I was in good hands. Thank you for such great customer service! A Scranton Fan More

Audden engine light on Went shopping on Saturday and when starting up the car for trip home engine light wouldn’t turn off. Took my groceries home turned off the car. Afte Went shopping on Saturday and when starting up the car for trip home engine light wouldn’t turn off. Took my groceries home turned off the car. After about an hour I started the car again engine light still on. Brought it to Scranton Motors to check what’s wrong. They did a check thru and needed new fuel injectors they needed to order parts. So my car was out of commission for the weekend and until the parts where delivered and installed. All was covered under my extended warranty so i only had to pay my deductible. Also got a curtesy car from Scranton Motors. Car is all fixed and we can gi on our vacation trip. Thanks to all at Scranton Motors More

Needed quick service and they were able to deliver. My car would not started and I was able to get a jump start to drive to Scranton. They were able take me in immediately and resolve my issue. I was My car would not started and I was able to get a jump start to drive to Scranton. They were able take me in immediately and resolve my issue. I was able to be in and out in about an hour. I appreciate the quick service. Thank you - Jason More

Prices are high, The service center is nice, however the prices are absurd e.g. almost $75 for two windshield wipers that cost $20 bucks for the same item. The service center is nice, however the prices are absurd e.g. almost $75 for two windshield wipers that cost $20 bucks for the same item. More

Great service . Always helpful. David is a great person to work with and always goes an extra to answer all questions. I would recommend him to everyone. . Always helpful. David is a great person to work with and always goes an extra to answer all questions. I would recommend him to everyone. More

Still waiting for a response Still waiting for response to waranty claim inquiry. After numerous emails with no response, finally went elsewhere. Diagnoses of problem cost o Still waiting for response to waranty claim inquiry. After numerous emails with no response, finally went elsewhere. Diagnoses of problem cost over $400 and two days of my time after telling them the problem was with the evaporator coil temp sensor. I'm never buying a GMC again, More

They don't follow up I purchased some accessories at the time of my purchase. I have been back for service on 2 occasions and have been told about 3 different stories by t I purchased some accessories at the time of my purchase. I have been back for service on 2 occasions and have been told about 3 different stories by the service people including the service manager. To date we have not received a call or any idea when the part we paid will be in and installed on the vehicle. Very very disappointed. No follow up 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼😤😔 More

Great service appointment Prompt greeting upon entering service bay. Friendly and courteous conversation regarding reason for scheduled visit. My vehicle was serviced in a ver Prompt greeting upon entering service bay. Friendly and courteous conversation regarding reason for scheduled visit. My vehicle was serviced in a very reasonable amount of time. More