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1,973 Reviews of Scranton GMC of Vernon - Service Center
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November 08, 2018
Excellent I have found the staff to be very professional and helpful and the service to be top notch. I would recommend this dealership and service staff. I have found the staff to be very professional and helpful and the service to be top notch. I would recommend this dealership and service staff. More
by DHENFIELD
Verified CustomerEmployees Worked With
Samantha Savage
November 07, 2018
Service stabilitrak and traction control light on I had my service stabilitrak and traction control light come on. It gave me the DTC codes of CO710 and CO0455. I asked the service advisor Rich if thi I had my service stabilitrak and traction control light come on. It gave me the DTC codes of CO710 and CO0455. I asked the service advisor Rich if this service was covered as either a warranty or a service bulletin and was told it possibly was. Then I received a phone call stating it was not covered. I provided the service advisor Rich with the service bulletin #'s directly from the GM website. The service bulletin # is PI0639A. Rich also checked his computer system and also pulled up the same service bulletin #. He said he believes this was going to be warranted by GM and he would get back to me. Then he called the next day and said it wasn't covered and it would cost me about $500 which I questioned over again and eventually paid when I picked up my truck. The actual service bulletin states the same exact issue that I had. They replaced my steering wheel position sensor GM # 20910871 but charged me for this. I believe this should have been covered by GM and not by me. There is proof of a service bulletin with this same exact issue that is specific to my vehicle which is a 2011 Chevrolet Silverado. Please feel free to email me if there is anything else I can provide to you. I would really like to be reimbursed the monies paid for this service that I believe was supposed to be covered under a GM warranty. Thank you, More
by MassConn
Employees Worked With
Richard Collette Service Advisor
November 06, 2018
They kept their promise! Had a noise probllem with the rear end and it was costly to fix! The truck was still under the drive train warranty period and theytook care of everyt Had a noise probllem with the rear end and it was costly to fix! The truck was still under the drive train warranty period and theytook care of everything! They did a fantastic job! The service righters are good people, knowledgeable and caring! More
by marcel1444
Employees Worked With
Samantha Savage
November 05, 2018
Excellent first time We bought a Encore at another dealership and we brought the car to your dealership for its first oil change/tire rotation. Outstanding job!! And Saman We bought a Encore at another dealership and we brought the car to your dealership for its first oil change/tire rotation. Outstanding job!! And Samantha,the service rep, was a real sweet heart . More
by RayVanZant
Employees Worked With
Samantha Savage
November 05, 2018
Thumbs down My car was looked at and motor taken apart, it was not put back together before i picked it up one month later, it was left in the rain some how and m My car was looked at and motor taken apart, it was not put back together before i picked it up one month later, it was left in the rain some how and motor was full of water and missing pieces. This is unacceptable in my eyes. They said they gave me a discounted diagnostic but i think i was over charged to start with. Dealer couldn't help me either, they sold me this car originally but would not help me affordably get into another car after telling me my motor was blown. My macanic was able to fix it. xxx More
by Scrantonsucks
Employees Worked With
Rocky Hernando
November 05, 2018
Heads above my local mechanic I took my car into the local mechanic having been burned by a dealership on a known issue on my 14 year old vehicle. Local mechanic had my vehicle for I took my car into the local mechanic having been burned by a dealership on a known issue on my 14 year old vehicle. Local mechanic had my vehicle for a full 3 weeks and could not solve the problem. My Dad suggested Scranton and with some hesitation I took my vehicle there. They diagnosed on the spot, gave an estimate right away. I had my car back in good working order in no time! I held back one star because of what was likely a misunderstanding. I had also hoped for a look see at the rear passenger door and that didn't happen. Likely a communication issue. No big deal. More
by Jan97
Employees Worked With
Mike Griffin
November 05, 2018
Thank you I brought my dads Sierra 2500 in for service and we are very pleased with the care and proper experienced at your store. Thank you I brought my dads Sierra 2500 in for service and we are very pleased with the care and proper experienced at your store. Thank you More
by Marty
Employees Worked With
Samantha Savage
November 05, 2018
Great job I was very happy with the service we had to get an oil change and some normal maintanence stuff taken care of and samatha explained it and helped me m I was very happy with the service we had to get an oil change and some normal maintanence stuff taken care of and samatha explained it and helped me make the correct choices for my car and budget. More
by Ksiv
Employees Worked With
Samantha Savage
November 05, 2018
Many repairs to pick up truck: Dash board sensor repair made Check engine sensor indicated vacuum sensor was bad. Scranton got that fixed so I could get my truck to pass emissio Dash board sensor repair made Check engine sensor indicated vacuum sensor was bad. Scranton got that fixed so I could get my truck to pass emissions Had many other major repairs done, radiator, gas tank system replaced, and given a multitude of many things that needed to be fixed but at this point I have put in thousands of dollars beyond its worth to keep it going. Would buy new but the price for new trucks is outrageously unaffordable even for a person making over $100,000 a year. The taxes in Connecticut is atrocious and it is absolutely a disgrace to pay an excise tax on these vehicles . Not Scranton’s fault but something needs to give here so we can buy your great trucks! More
by Keywest
Employees Worked With
Other Employees :
Not sure of all your great employees but they are all very hard working great people!, Amanda Soucie, Mike Griffin, Josh Simmons, Sarah Connor
November 03, 2018
Sevice went well The service good as we have found in the past. We have been pleased with the service for the many years that we have been buying cars from Scranton Mo The service good as we have found in the past. We have been pleased with the service for the many years that we have been buying cars from Scranton Motors. More
by MHILLFARM
Employees Worked With
Samantha Savage
